Front Office Manager

Rydges Canberra is located in the Parliamentary Zone and features 186 guestrooms, extensive conferencing facilities, dining outlets including The George Bar & Grill!

Reporting directly to the General Manager, this hands-on position will see you drive the performance of Front Office Operations including Front Desk and Night Audit.

You will:

Be guest obsessed and passionate about team development, Guest loyalty and have an eye for the little things.
Ensure the smooth and efficient running of the Front Office Operations with a high level of guest service always provided.
Be responsible for shaping a “Can do, Guest Obsessed Culture” to support the achievement of key financial indicators.
Lead by example in all Front Office service areas and shifts ensuring your team provide a warm genuine welcome to guests, anticipate their needs, and go above and beyond to create memorable moments.
Have a genuine passion for bringing out the best and building the capabilities of the team, enjoy being guest facing and taking the guest experience to the next level.
Be deadline driven and ensure the highest standards within your department.
Have Full working rights in Australia.
Have previous experience as a Front Office Manager or Assistant Front office manager/Senior Duty Manager within the hospitality industry.
Be financially aware and have a working knowledge of managing P&L performance for example via cost effective rostering.
Enjoy working a flexible roster including shift work, weekends, and public holidays.
Lead the team by example with impeccable grooming and presentation.
Have a passion for creating exceptional experiences for our guests.
Excellent problem resolution skills along with outstanding communication and active listening skills.
Have a sound understanding of Opera property management system or equivalent.
Understanding emergency response procedures
Have a working knowledge and understanding of legal compliance, SOP’s, WHS, modern award framework and national employment standards.
Apply NOW online and take this opportunity to work with a friendly team at an exciting company.

Benefits include:

Excellent financial and benefits package.
Hotel discounts with QT, Rydges & Atura Hotels
If you feel you are the right person for this exciting and challenging position, please forward your resume with cover letter

You must be either an Australian or New Zealand Citizen or Permanent Resident to apply for this position.

Please note that due to the high volume of applicants, only successful applicants will be contacted.

When you join Event Hospitality & Entertainment Limited you are joining Australia’s premier entertainment, hospitality, and leisure company.