Front Office Receptionist

Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia, with more than 160 franchised properties across Australia, New Zealand, United Kingdom, and Fiji.

While Quest is a member of The Ascott Limited, a leading international lodging owner-operator, Quest Williamstown North is locally owned and operated.

Quest Williamstown North is a 62 room, resort-style property located on beautiful Jawbone Nature Reserve, 15 kilometres west of Melbourne CBD.

We're seeking a new Front Office Receptionist to join our team on a part-time basis, working 15-30 hours per week.

The Role
Involves all aspects of front office reception, including:

Delivering effortless guest experiences
Providing friendly, personalised customer service in responding to accommodation enquiries
Promoting the business to achieve accommodation sales
Processing reservations and ensuring full and accurate data capture
Assisting corporate and leisure guests (e.g., check-in, explaining hotel facilities and location, check-out)
Ensuring the smooth running of the reception desk
The Ideal Candidate
Will demonstrate:

A passion for customer service and ensuring a positive experience for all guests
Strong skills in promoting and selling accommodation services and facilities
Excellent communication, interpersonal, and time management skills
Experience with front office booking systems
A keen eye for detail
High standards of personal presentation
A team-oriented ethos
Previous front office reception experience in a hospitality, travel, or tourism environment would be highly regarded, as would other types of customer-facing roles (e.g., retail).

The successful applicant must be available to work shifts, weekends, and public holidays, and have entitlements to work in Australia.

The Opportunity
This role presents a great opportunity to work at a unique, resort-style property, in a dynamic, fast-paced environment, under the banner of the Quest brand.

Our small front office team is friendly, successful, and interested in your career growth and advancement.

Terrific working conditions are on offer, including:

Provision of a corporate uniform
Staff, family, and friends rates for leisure accommodation with Quest nationally
Onsite parking
Team and individual incentives
Online learning
A cover letter detailing why you would like to be a hotel Front Office Receptionist is required to be considered.

Your application will include the following questions:

Do you have experience in a sales role?
Do you have customer service experience?
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Front Office Receptionist?
How many years' experience do you have in the hospitality & tourism industry?
Do you have lead generation experience?