Front Office Receptionist

Welcoming each new and returning guest with personalized and attentive care, you will set the tone for exceptional service. You can take your role beyond checking people in and out. Share your knowledge and love of our region to anticipate guests' needs and offer recommendations that make their stays even more special.

Key Responsibilities
Exceed guest expectations and ensure every stay is a cherished experience by going above and beyond.
Provide smooth and personalized check-in/check-out services while managing guest preferences and requests attentively.
Collaborate with other departments to maintain seamless communication for flawless guest experiences.
Respond to calls and emails efficiently and professionally.
Process payments and maintain meticulous records of all financial transactions.
Ensure the front desk and lobby areas are always well-presented and welcoming.
Maintain confidentiality when handling guest information.
Embody the essence of our distinguished brand through impeccable conduct and a welcoming demeanor.
Qualifications
Previous experience in a similar role within the hospitality industry is preferred.
Possess excellent interpersonal and communication skills, with a friendly and approachable attitude.
Demonstrate strong organizational skills, with great attention to detail.
Proficiency in Opera is highly desirable.
Possess a passion for delivering exceptional customer service.
Be fluent in English; additional language proficiency is a plus.
Have availability to work flexible hours, including weekends and holidays.
Note: You must be entitled to work in the UK as this position is not eligible for sponsorship.
Additional Information
Discover a world of unparalleled perks tailored just for you:

A competitive compensation package, including a departmental bonus and annual bonus.
Free stays in the UK or Ireland (4 nights/year).
An Employee Benefit Card with discounted rates at Accor properties worldwide.
The Sofitel Experience, enjoying a luxurious night at our hotel complete with a delightful breakfast.
Complimentary meals while on duty.
Special rates in F&B, Rooms & Spa.
Be part of the largest hospitality group in Europe.
Exceptional training and development opportunities through an apprenticeship program.
Global growth opportunities.
An Employee Assistance Program with 24/7 GP access.
Social events and activities.
Bring passion and dedication to excellence, and we will recognize your contribution with various benefits, rewards, and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Let your passion shine, visit careers.accor.com