Front Office Receptionist

Job Ref: 11802
Branch: Apex City of London Hotel
Location: Apex City of London Hotel, London
Salary/Benefits: £12.80 per hour plus excellent benefits, perks and paid overtime
Contract type: Permanent
Hours: Full Time
Hours per week: 40 Hours
Posted date: 13/02/2025
Closing date: 15/03/2025

Why join Apex Hotels?

You will receive a warm welcome into the Apex family on joining us as a Front Office Receptionist in City of London. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services Team as we believe it is our personality, style and friendliness that makes Apex Hotels

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

2+ days holiday
Training and development from day one
Employee events and celebrations
Inhouse company interactive employee communication APP
Entry to our state-of-the-art gym and pools
Healthy meals to enjoy while you're working.
Access to an external Employee Assistance Programme
Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
£200 referral bonus when your friends or family join the team.
Following your first successful 3 months, you’ll also receive ……

Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
Involvement in our employee of the quarter and annual recognition schemes
Long service recognition
Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
50% discount in our restaurants
Cycle to Work Scheme
Discounted room rates for employees, friends, and family
Spa treatments and product discounts
Critical Illness Life Assurance cover

Starting your Journey:

As a Front Office Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception offering a warm welcome to all our guests you will ensure the building is safe and secure and that all guests requirements are catered for.

You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.

You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines.

As a Front of Receptionist you will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share.

Joining the dedicated Front Office department, you will:

Greet our guests with a friendly hello and an infectious smile.
Ensure that the Guest Check in/out procedure is seamless.
Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services.
Answer phone calls and emails
Create brilliant customer service and a fun environment in order to promote guest loyalty
As a Front Office Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Front Office Receptionist. With this in mind, we are looking for a Front Office Receptionist who:

Can deliver excellent standards
Uses initiative
is self-aware and able to evaluate their own work
has a customer service attitude
has the ability to multi-task and organise a variable work load
provides excellent attention to detail
holds a genuine desire to provide a Warmer Welcome to our guests
We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.

If you are interested, click apply. We look forward to hearing from you!


About the Apex City of London Hotel

The Apex City of London is tucked away on Seething Lane, a tranquil street next to the medieval St Olave’s Church. Yet it’s just moments from the Tower of London and Fenchurch Street Station making it unbelievably central for travel, culture and business.

The Hotel boasts some of the Cities best hotel room suites and the restaurant draws inspiration from seasonal ingredients and global flavours to create an appealing mix of traditional and forward-thinking dishes.