Front Office Receptionist

Register guests and assign rooms. Accommodates special requests whenever possible.
Assists in pre-registration and blocking of rooms for reservations.
Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Knows the location and types of available rooms as well as the activities and services of the property.
Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.
Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
Knows how to use front office equipment.
Process guest check-outs.
Performing cashier-related functions like posting charges to guest accounts, raising paid out’s, currency exchange,
Follows procedures for issuing and closing safe deposit boxes used by guests.
Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
Uses proper telephone etiquette.
Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid outs, foreign currency exchange, etc.
Uses proper mail, package, and message handling procedures and records details in the courier Mail Register.
Advise guests of any messages, mail, faxes, etc. received for them.
Inform guests of the room safe and mini-bar key and room key procedures.
Issue parking passes/validate valet parking tickets.
Communicate services and amenities of the hotel to guests.
Obtain proper identification for tax-exempt guests and attach the form to the registration card.
Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures and is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Understand that business demands sometimes make it necessary to move employees from their accustomed shifts to other shifts.
Job Type: Full-time

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits:

Food provided
Health insurance
Provident Fund
Schedule:

Day shift
Morning shift
Night shift
Rotational shift
Ability to commute/relocate:

Bannerghatta, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Front desk: 1 year (Required)
Language:

English (Required)
Hindi (Preferred)
Work Location: In person