Front Office Receptionist

Openings: 4

Experience: 0 to 1 years (Incase of 0 years, On Job Training in Front Office is a must).

Industry: Hospitality
• Experience with WINHMS would be preferable

Benefits: Food + Accommodation + Annual Bonus provided

Job Description below:

The front office associate holds a key position by providing the first impression given to the guests. Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Any matter which may affect the interests of the Resort & Club should be brought to the attention of the Management.
• Be punctual and arrive at work on time in the uniform provided, ensuring a neat and tidy appearance, according to the associate handbook.
• To have a complete knowledge of the product, including room types, rates, relative features and facilities, food and beverage outlets, spa, health club and be able to answer to all such guest related queries.
• Ensuring compliance to the Resort & Club operating standards.
• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.
• Ensuring that baggage control measures are taken to safe guard skipper situation.
• General upkeep of the lobby and adjoining areas.
• Promote services of the Resort & Club among guests.
• Strive to anticipate guest’s needs and resolve guest problems.
• Ensure completion of all tasks for the shift and handover to the next shift without missing out on any guest related requests. To ensure that all the Logbooks, handovers and checklists are well maintained.
• To develop a close and harmonious working relationship with all other associates in various departments of the Resort & Club.
• Have a complete knowledge of hotel policies and procedures as well as departmental SOP’s and LSOP’s.
• Report health/safety and security hazards to any supervisor on Duty.
• Ensure that the department compiles with and exceeds standard operating procedures.
• Maintain guest satisfaction and ensure repeat business through personalised, efficient service. Is responsible that all customers leave satisfied.
• Suggest alternatives to meet customer needs in terms of product features and benefits.
• Achieving Customers delight through friendly and proficient service at the Front Office Operation and ensure repeat business through personalized, efficient service.
• Monitor the daily arrivals while ensuring that all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honoured.
• Complete all shift duties as outlined on shift checklist; prior to the end of shift.
• Complete all check-ins/outs in an efficient and timely manner.
• Ensure to take a detailed feedback during & after departure.
• Ensure all stationery levels and equipment is well maintained, restock station as required.
• Ensure float is maintained at a constant level as issued by accounts.
• Receive, handle and relaying of messages, mail, voice mail and faxes in an efficient, timely manner as per hotel policy.
• Be Ready and responsible for any job, which may be assigned by the Management.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹16,000.00 per month

Benefits:
• Food provided

Experience:
• total work: 1 year (Preferred)
• Front desk: 1 year (Preferred)
• hospitality front desk: 1 year (Preferred)

Work Location: In person