Front Office Supervisor - Full Time

Job type

Permanent

Full-time
 
Location
Melbourne VIC
 
Full job description
Company Description

Hospitality is a work of heart at Mövenpick Hotel Melbourne we do ordinary things extraordinarily. We believe true hospitality is about turning small gestures into heart-warming moments and are looking for a full time Front Office Supervisor who wants more than just a job. Come, share your passion and start your journey with us!

As a Front Office Supervisor, you will be a critical part of supervising the daily Front Office operations of the hotel and be responsible for creating a warm and personalised welcome experience for our guests. In the absence of management, you will ensure that the general safety and security of guests, staff, and the property is maintained at all times.

Join us and become a Heartist®.


Job Description

Assist and oversee the day-to-day operations of the Front Office team
Supervising and supporting guest arrivals, departures and the overall guest experience
Liaising with other departments to ensure seamless operations
Ensure the smooth and efficient running of the Hotel's operation in the absence of Senior Management with a high level of customer service provided at all times
Responsibility for the health and safety of all patrons, guests, and staff member
Perform any other duties as directed by the Front Office Management

Qualifications

At least 1 - 2 years of experience in the hotel industry with strong Front Office expertise
Excellent communication, organisation, and time management skills
A guest-focused mindset and a passion for creating unforgettable experiences
Strong knowledge of Opera/Opera Cloud PMS
Current Responsible Service of Alcohol (RSA) Certificate and First Aid, or an ability to attain
A Diploma in Hospitality Management or Business Administration is advantageous

Additional Information

In return we will offer you…

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms.
An opportunity to be part of a fun and supportive team who love what they do!
To be success in this role, you must have rights to work for any employee in Australia. We are unable to sponsor or take over sponsorship of an employment visa.