Front Office Team Lead

Job Summary

Are you an experienced hospitality professional looking for a new challenge? Do you have a passion for delivering exceptional customer service and leading a team to success? If so, we encourage you to apply for the Front Office Supervisor position at our Mercure Hotel.

About the Role

In this key leadership role, you will oversee the day-to-day operations of the Front Office, Reservations, and Night Audit functions. You will work closely with the team to ensure that every guest has a memorable experience, from arrival to departure.

Responsibilities

Oversee the smooth operation of the Front Office, ensuring that all staff members are working efficiently and effectively
Manage the front desk, responding to guest inquiries and resolving any issues that may arise
Collaborate with other departments to ensure seamless communication and maximum efficiency
Requirements

Strong leadership and management skills, with the ability to motivate and inspire a team
Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests
Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities