Fulfillment Manager | 1st Shift

Job highlights
Identified by Google from the original job post
Qualifications
Must have experience with an Order Management System, Warehouse Management System, and Labor Management System
Must be proficient in Microsoft Office, including Word, Excel, and PowerPoint
Knowledge, Skills, And Abilities
Ability to adjust strategy on the fly while functioning in a high-stress environment to obtain operational goals
Ability to understand the life cycle of the fulfillment business and how it pertains to each unique customer
Ability to build a cohesive team that exemplifies SCLS’ values and operates to support SCLS’ mission statement
Strong written and verbal communications skills
Ability to identify and understand problems, challenges, and opportunities by analyzing and comparing data to reach a proper conclusion
Passion for delivering excellent customer service and developing mutually benefiting relationships with all partners
Ability to influence change management and operational performance from areas
Ability to write reports, business correspondence, and procedure manuals
Ability to plan, organize, and manage multiple projects and set priorities
Ability to effectively present information and respond to questions from Managers, Clients, and public
Ability to read, analyze, and interpret policies and contracts
Manage multiple system requirements in an automated facility
Benefits
Benefits package including medical, dental, vision, HSA, and medical reimbursement
Annual bonus eligibility
401(k) match
Vacation and holiday pay
Employee assistance and identity theft protection
Career development and opportunity for internal promotions
Tuition reimbursement for further education
Company paid life insurance and short term disability
Responsibilities
The Fulfillment Manager is responsible for building a team of high-performing Supervisors in a fast-paced fulfillment environment
This role is accountable for delivering and executing daily and short-term plans to achieve operational and business objectives
Manage multiple Fulfillment Supervisors, Warehouse Leads, full-time/temporary associates
Build and manage a relationship with customers by maintaining regular communication and partnership
Plan, monitor, and execute staffing schedules and adjust as needed to ensure proper staffing levels that support operational demands and business objectives
Manage inbound/outbound loading and unloading of trucks while maintaining warehouse organization and inventory accuracy
Maintain productivity, customer service, and safety standards daily
Provide superior customer service and maintain professional and courteous relations with strategic partners
Promote constant and measurable improvement; teach and enforce SCLS’ Quality Policy at all times
Train, coach, mentor, and develop staff to achieve business objectives while providing career growth opportunities; conduct performance reviews
Manage revenue and expenses within budget; manage and track key performance indicators (KPIs)
Communicate to operations staff in objectives, policies, procedures, safety methods, practices, programs, etc
Job description
Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.

Department: Fulfillment Operations

Locations: Phoenix, AZ

Position Description

The Fulfillment Manager is responsible for building a team of high-performing Supervisors in a fast-paced fulfillment environment. This role is accountable for delivering and executing daily and short-term plans to achieve operational and business objectives.

Responsibilities
• Manage multiple Fulfillment Supervisors, Warehouse Leads, full-time/temporary associates
• Build and manage a relationship with customers by maintaining regular communication and partnership
• Plan, monitor, and execute staffing schedules and adjust as needed to ensure proper staffing levels that support operational demands and business objectives
• Manage inbound/outbound loading and unloading of trucks while maintaining warehouse organization and inventory accuracy
• Maintain productivity, customer service, and safety standards daily
• Provide superior customer service and maintain professional and courteous relations with strategic partners
• Promote constant and measurable improvement; teach and enforce SCLS’ Quality Policy at all times
• Train, coach, mentor, and develop staff to achieve business objectives while providing career growth opportunities; conduct performance reviews
• Manage revenue and expenses within budget; manage and track key performance indicators (KPIs)
• Communicate to operations staff in objectives, policies, procedures, safety methods, practices, programs, etc.

Qualifications

Education/Experience
• Bachelor’s Degree in Supply Chain Management, Business, or related field strongly preferred
• Must have at least five years of leadership experience, preferably in a fulfillment operation or distribution environment; Prior supervisory experience in a fulfillment operation is preferred
• Must have experience with an Order Management System, Warehouse Management System, and Labor Management System. Must be proficient in Microsoft Office, including Word, Excel, and PowerPoint.

Knowledge, Skills, And Abilities
• Ability to adjust strategy on the fly while functioning in a high-stress environment to obtain operational goals
• Ability to understand the life cycle of the fulfillment business and how it pertains to each unique customer
• Ability to build a cohesive team that exemplifies SCLS’ values and operates to support SCLS’ mission statement
• Strong written and verbal communications skills
• Ability to identify and understand problems, challenges, and opportunities by analyzing and comparing data to reach a proper conclusion
• Passion for delivering excellent customer service and developing mutually benefiting relationships with all partners
• Ability to influence change management and operational performance from areas
• Ability to write reports, business correspondence, and procedure manuals
• Ability to plan, organize, and manage multiple projects and set priorities
• Ability to effectively present information and respond to questions from Managers, Clients, and public
• Ability to read, analyze, and interpret policies and contracts
• Manage multiple system requirements in an automated facility.

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Benefits
• Benefits package including medical, dental, vision, HSA, and medical reimbursement
• Annual bonus eligibility
• 401(k) match
• Vacation and holiday pay
• Employee assistance and identity theft protection
• Career development and opportunity for internal promotions
• Tuition reimbursement for further education
• Company paid life insurance and short term disability

Saddle Creek is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, ****** orientation, gender identity, gender expression, *** (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the Pay Transparency Nondiscrimination Provision here. View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to Disability.accommodation@sclogistics.com and let us know your contact information and the nature of your request.