FULL TIME

Main Purpose of Job
• Assist Team Leader to Maintain “Service Delivery” for Global Finance Hub in accordance with

agreed SLAs and aligned to Group and Operational Strategy
• Help ensure all KPI targets are achieved by applying a proactive approach and placing emphasis on key

target accounts. All customer-related issues should be identified and managed effectively.
• Where required, initiate proceedings to ensure outstanding debts are brought to a satisfactory conclusion.

including furnishing clarifications and dispute resolution.
• Manage the outstanding balances falling due and contact customers/principals/performing agents before

the balances become overdue to confirm payments.
• Liaise with DA teams and LPA to ensure swift resolution to queries.
• Adhere to and promote group policies, processes, and ethics and compliance practices.
• Maintain existing relationships and further develop & expand relationships with principals (along with the team).

leaders), ISS and 3rd party agents.
• Ensure all principal and business-related correspondence is responded to in a timely manner.
• Keep a record of critical communication for an audit trail and follow-up processes.
• Adhere to the credit control application, following and recording applicable workflow.
• Specific responsibilities and accountabilities focused on COLLECTIONS are as follows:
• Review the company’s receivables/payables ledgers and aging reporting on a weekly basis.
• Sending out periodic monthly statements of account to customers/principals.
• Monitoring outstanding balances & contacting customers/agents before they become overdue.
• Sort out and resolve any questions, clarifications, or queries by the customer.
• Works with the banking team to ensure allocations of funds are correctly updated.
• Ensure existing and future client codes are uniform and consistent.
• Take part and contribute in periodical meetings with the team reviewing current status.
• Provide sufficient details to the banking team for posting incoming funds from customers/agents.
• In case of issues with collecting, ensure that these are swiftly resolved or are escalated to Line

Manager as soon as known.
• Ensure the use of the full repertoire of communication methods, especially telephone.

communication to internal and external parties.
• Performance objectives agreed on an annual basis
• Customer Satisfaction
• Meeting Team Targets

Essential
• Experience at the business unit level with

excellent communication skills
• Ability to meet deadlines through good time

management and allocation of priorities

Desirable
• Experience of working in a target-driven

environment
• Process-oriented
• Understanding of the company’s applications, including SideTrade, Unit 4, and Optic