Full Time Customer Support |CX| for Lead Capture SaaS App

Hi there ????

We’re a small, fast-growing SaaS startup in the lead generation space, and we’re looking for a Customer Success Representative to join our team. We help our customers—agencies, performance-focused marketers, and lead sellers—create high-converting lead capture forms and funnels that integrate seamlessly with platforms like Unbounce, WordPress, GoHighLevel, and more.

Why You’ll Love This Role:

Up until now, our customer support has been founder-led, and it’s been a key differentiator for us. We pride ourselves on delivering high-touch support. While we have some systems and processes in place, this is an opportunity to join at the ground floor, make an impact, and help shape the future of our customer success operations.

What You’ll Be Doing:

Your day-to-day responsibilities will include:

- Customer Support and Retention: Checking in on high-priority customers (don’t worry, we’ve got a system for that) to ensure they’re happy and sticking with us.

- Support Management: Managing our support inbox and Slack channels. On average, we handle just a handful of tickets daily.

- Onboarding and Training: Onboarding new customers, assisting with setup, account configurations, and migrations. Bonus if you’re comfortable hopping on Zoom for kick-off calls and onboarding sessions (we’ll train you in our systems).

- Demos and Trainings: Giving product demos and training calls to prospects, helping them get up and running smoothly.

What We’re Looking For:

While we’ll train you on our product, audience, and customers, we do have some basic requirements:

You’re comfortable working with tools like Slack, Zoom, email, and ticketing systems (we use HelpScout).

Big Plus: Experience with landing page builders like Unbounce, WordPress, and GoHighLevel, as well as CRMs. If you're comfortable with compliance regulations like TCPA thats a huge plus.

Even Bigger Plus: A technical or marketing background is a huge advantage! Many of our customers are tech-savvy and may have questions about webhook setups, integrations, or marketing tech stacks.

You have excellent written and spoken English and can overlap with EST hours (1 PM - 5 PM EST).

You’re proactive, detail-oriented, and enjoy problem-solving.

Who We’re Looking For:

We don’t necessarily need someone with years of experience in customer support—what matters most is your attitude. If you’re a hard worker, a kind person, and genuinely helpful, with an interest in marketing and technical setups, you’ll do great with us.

What We Offer:

Flexible working hours (we’re open to part-time or full-time).

A chance to join a growing startup and grow with us.

Training and support to help you succeed in this role.

If this sounds like you, we’d love to hear from you! Apply now and tell us why you’d be a great fit.