Full|Time | Customer Service Officer

Are you searching for that opportunity – the one where you’re not just another employee but a valued member of a dynamic, close-knit team? Look no further! Plum Heating & Cooling is a company that puts integrity first, celebrates personal growth, and truly appreciates every win, big or small. This is your chance to join a family-owned business that’s been setting the gold standard for over 30 years!



We’ve built a reputation as industry leaders, and now, we’re on the hunt for a Customer Service Officer who’s ready to bring energy, adaptability, and an unstoppable drive to be the heart of our customer experience.



Why Plum is different: At Plum, we don’t just do jobs – we build careers! We promote from within, encourage personal and professional growth, and foster a team culture you’ll love being a part of. Our customers love us because we stand by our promise: “A Plum job every time.” Now, we’re looking for someone who shares that same commitment to excellence!



About the Role:

As our new Customer Service Officer, you’ll be the first point of contact for our customers, making lasting impressions and ensuring their experience is nothing short of amazing. You’ll manage inbound and outbound calls, handle online enquiries, and book appointments in our CRM system like a pro. You’re not just juggling tasks – you’re making magic happen in a fast-paced, supportive environment where no two days are the same!



What you’ll be doing:

Be the face (and voice!) of Plum for visitors, clients, and phone enquiries.
Schedule service and sales appointments with precision in our CRM.
Manage calendars for our top-notch Service Technicians and Sales Engineers.
Respond promptly to online enquiries, emails, and real estate work orders.
Keep communication sharp and on point with the whole team to ensure tasks are accurate and consistent.
Dive into various admin tasks as needed – no day is the same!


About You:

You’ve got 3-5 years of experience in a similar role.
You’re a customer-first superstar with a bubbly, positive outlook that lights up the room (or phone line!).
You’re lightning-fast on computers, easily managing CRM systems, emails, and reports without breaking a sweat.
Multitasking is your specialty – handling phone calls while typing away is second nature to you.
You’re a multitasker with top-notch time management skills and attention to detail that’s second to none.
Communication is your superpower – written or verbal, you’ve got it covered!
You’ve got a can-do attitude and thrive in a team environment.
Flexibility with working hours is a must – Saturday shifts will be required in rotation.


What’s in it for you:

Competitive wages that reflect your skills and dedication.
Huge career growth opportunities in a company that’s all about progression.
A fast-paced, rewarding environment where team culture reigns supreme, and coming to work feels like joining your second family!


Ready to make your mark? This is a rare opportunity to join a business that values YOU. Don’t wait – positions at Plum fill fast! Send your resume and cover letter to andrew@plumheatcool.com.au, and get ready to step into a role where your career can truly take off!