FV|10+ Retail Channel role For a Leading Bank
- Category: Bank Jobs
- Location: Mumbai, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 17K to 32K
- Published on: 2025/09/20
Roles and Responsibilities Key Responsibilities : Manage production technical support for incident tickets logged by user and other customer support units. Liaise with business and other stakeholders for periodic reviews of issues and addressing business challenges via fixes in system. Perform jobs like incident analysis / review, impact analysis of critical issues, detailed technical analysis of complex issues Periodic review of systems and interfaces and document all these in KDB (knowledge database) Performing analysis of tickets and repeated incidents raised and work on reducing repeated tickets and incidents Key Skills Team management experience in production support is must. Work Experience on Retail netbanking is must and Work experience on CBS or digital applications like OBDX support will be added advantage. Should have techknowledge and hands on experience. Functional knowledge of retail channel transaction processing is must
Related jobs
-
Cib| Business Analysis Associate I
About J.P. Morgan Chase & Co J.P. Morgan is a leader in financial services, offering innovative and intelligent solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been he...
-
SENIOR ASSOCIATE
Job Description – APAC Job Title: SENIOR ASSOCIATE Date: 0+-Nov-2024 Department: SSC Location: Mumbai Business Line / Function: RECONCILIATION Reports to: (Direct) Grade: (if applicable) (Functional) AM / AM LEAD Number of Direct Reports: N/A Directo...
-
Front desk executive
D for front office executive answering the phone, taking messages and redirecting calls to respective offices. organising and maintaining files and records and updating them when necessary. creating and maintaining updated documents and spreadsheets....