GBS Customer Service Representative
- Category: Customer Care Executive
- Location: Mumbai, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 15K to 34K
- Published on: 2025/09/21
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Understand UPS service, product, systems and procedure
Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
Update the pick up arrangement, UPS supply request and tracking follow up.
Identify and record customer concern or issues
Recommend solutions to service concerns to management
And any other duties assigned from time to time
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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