General Manager

Location
North York, ON M2J 4G8
 
Benefits
Pulled from the full job description
Life insurance
Paid time off
On-site parking
 
Full job description
About Us:

At Onyx Guard Services Inc., your security is our business. We are a leading provider of security solutions, committed to delivering exceptional service to our clients through integrity, professionalism, and innovation. We are seeking a highly motivated and experienced General Manager to lead our operations, drive business growth, and ensure high standards across all departments.

Position Summary:

The General Manager will oversee daily operations, manage resources, and develop strategic initiatives to improve efficiency and service quality. Reporting directly to the Director of Operations, this individual will play a key leadership role in executing Onyx’s long-term growth objectives while fostering a positive and high-performing team culture.

Key Responsibilities:

Develop and implement operational plans aligned with the company's strategic goals.
Oversee day-to-day operations across all departments and ensure service excellence.
Build and maintain strong relationships with clients, partners, and vendors.
Monitor productivity and conduct performance evaluations across teams.
Analyze data and key metrics to inform business decisions and employee performance.
Drive business development by identifying new opportunities and cultivating client accounts.
Collaborate with leadership and frontline staff to achieve key performance outcomes.
Ensure compliance with internal policies and confidentiality requirements.
Perform additional duties as assigned.
Required Skills:

Proven leadership and team development abilities. Strong decision-making and strategic thinking skills. Excellent interpersonal and communication abilities. Skilled in negotiation and conflict management. Ability to manage multiple priorities and meet deadlines. Experience in operations management, preferably in the security or service industry.
Qualifications:

Bachelor’s degree (or equivalent) in business management or related field.
Experience in conducting performance evaluations.
Working knowledge of human-resources processes.
Track record of improving margins, client satisfaction, and operational efficiency.
Business-minded and numbers-driven — understands budgets, KPIs, and scaling.
Identify areas for margin improvement, cost control, and growth.
People leader who can manage and inspire staff at all levels.
Job Type: Full-time

Pay: $48,000.00-$60,000.00 per year

Benefits:

Life insurance
On-site parking
Paid time off
Work Location: In person