General Sales |amp| Service Tech

Job highlights
Identified by Google from the original job post
Qualifications
High school diploma or equivalent required
Valid Driver's License
One year of related experience in the automotive service environment
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions
Ability to apply mathematical formulas to calculate commissions and discounts
Strong verbal communication skills
Strong customer service skills
Ability to work Days, Nights, Weekends, Holidays
Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance
Frequent standing and walking for long periods of time
Responsibilities
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register
First point of contact for customers on the phone and in the store
Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations
Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge
Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering
Follow all policies and procedures related to cash, credit, check, refund and return policies
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities
Conduct and perform routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter, and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection
Maintaining a constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives
Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures
Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately
Key holder and responsible for basic and detailed opening and closing responsibilities
Maintain an organized and neat shop
Adhere to all company policies, procedures, safety, and environmental rules
Other duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
described here are representative of those an employee encounters while performing the essential
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting
Climb up and down ladders to retrieve and stock merchandise
Communicate effectively in person, by telephone, or by using telecommunications equipment
Enters and locates information on computer
Presents information to small and large groups
Visually verifies information, often in small print
Safely operates a motor vehicle
Job description
Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities
• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Conduct and perform routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter, and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
• Maintaining a constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
• Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
• Key holder and responsible for basic and detailed opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety, and environmental rules.
• Other duties as assigned.

Knowledge, Skills, And Abilities
• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
• Strong verbal communication skills.
• Strong customer service skills.
• Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics

described here are representative of those an employee encounters while performing the essential

functions of this job.

Physical Demands
• Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Enters and locates information on computer.
• Presents information to small and large groups.
• Visually verifies information, often in small print.
• Safely operates a motor vehicle.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or status as a protected veteran.