Global Customer Unit General Manager

The Global Customer Business Unit General Manager 2 leads a team of multiple Global Customer Business Unit Directors, Global Program Managers, and Commercial Managers to manage and grow a portfolio of significant or strategic accounts in our growing Connectivity and Cloud Solutions business.

The GM must deal with complex and controversial negotiations, problem resolution, and project/program implementations all while doing this in an ever changing competitive and business climate. Must have the ability to manage up and down internally and externally in critical situations. Will need to develop Director and VP-level relationships with the customer and prioritize multiple initiatives and priorities on a daily basis.

The General Manager 2 is responsible for the profitable growth and the overall relationship for their portfolio of customers including, but not limited to, the following responsibilities:

Global strategic business interface for a major strategic account within Global Accounts
Account and engagement strategies to drive three year growth plans
Portfolio profitability and financial performance – engages with operations, supply chain, and engineering to drive business decisions and execute on customer requirements
Identifying customer needs and expectations and opportunities for growth
New business development – identifies and enters new markets, customers and solutions
Directs sales and growth staff to create solutions and strategies for business awards
Commercial strategy and contracts negotiation
Overall Customer Satisfaction
Develops executive level internal and external presentations and communications to influence outcomes at Celestica and with the customer. Internally promotes and get approval for customer solutions

Key Activities/Tasks

Customer relationship management (issues, projects, escalations, etc.)
New business development (Growth/bookings, RFP/RFQs, P&L analysis, solution development, CRM, etc.)
Internal metrics review and action through cross-functional leadership (Revenue, Inventory, GM, EBIAT, ROIC and Customer satisfaction)
Business continuity planning, IT and physical site security requirements from the customer, sustainability and green initiative requirements, etc. are also part of the total solution to the customer
Commercial mgmt. support (contracts, reconciliation claims and pricing)
Customer and Celestica technology roadmaps, forecasting, future needs assessments and internal alignment to ensure we can meet those needs
Customer manufacturing and services site visit support
Develop and maintain an account Strategic Plans along with key stakeholders internally

Key Performance Indicators / Measures for Success

Revenue growth, New bookings, and overall financial targets (GM, EBIAT, ROIC)
Achievement of three-year strategic plans
Key P&L metrics at the Portfolio Level
Customer satisfaction and scorecard rankings
Completion of strategic initiatives to schedule
Business expansion into key new strategic areas beyond traditional business leveraging account relationships, past Celestica business and performance

Skills, Capabilities, Experience and Attributes

Executive Relationship Management
Sales Process and Business Development Management
Industry, Market & Technology Knowledge
Operations and supply chain experience
Financial and Business Acumen
Understanding of Data Analytics
Commercial Skills - Contracts, Financials, Quotations
Leadership, communication and teamwork skills, collaboration, conflict resolution, and leading through
Able to lead and navigate cross functional teams in a matrix organization
Excellent understanding of Celestica's capabilities, offerings, sites, and key functional teams

Physical Demands

Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data
Overnight travel is required
The above demands are carried out within the existing local Health and Safety guidelines

Typical Experience

Twelve-plus years plus of relevant experience in electronics manufacturing, IT infrastructure product engineering, and/or related electronics field in sales/BD or account management roles

Typical Education

Bachelor’s degree in a related field or consideration of an equivalent combination of education and experience
Educational Requirements may vary by Geography