Government Asset Support Coordinator
- Category: Government Job Alert
- Location: Phillip Island, Victoria
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 19K to 27K
- Published on: 2025/07/12
As a Maintenance Support Officer, you will play a vital role in ensuring the smooth maintenance of government assets. You will be the first point of contact, building relationships and providing efficient solutions for maintenance requests.
Respond to and make customer calls regarding maintenance needs.
Arrange responsive maintenance services for government assets.
Calmly handle and resolve concerns, including calming upset customers.
Confirm and clarify caller information while building trust and rapport.
Effectively use software, databases, scripts, and tools to resolve issues.
Collaborate with customers and contractors to deliver timely resolutions.
Strive to meet or exceed call centre performance metrics.
Provide consistent and high-quality customer service experiences.
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