Government Support Services Specialist

Company Overview:
Contact Government Services, LLC is a leading provider of innovative solutions to the government sector.

Our mission is to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources.

We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs.

Job Description:
The Senior Help Desk Technician II will provide Level 1 & 2 Help Desk support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).

This role requires the ability to troubleshoot and resolve technical issues in a timely and efficient manner.

**Key Responsibilities:**
Provide technical assistance and support to end users via phone, email, and in-person interactions.
Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
Perform routine maintenance tasks on computer systems and equipment.
Collaborate with other teams to resolve complex technical issues.
Required Skills and Qualifications:
To be successful in this role, you will need the following skills and qualifications:

**Technical Requirements:**
One year or more experience with help desk software and tools.
Active DOD clearance of Level 6 Public Trust or above.
Benefits:
Contact Government Services, LLC offers a comprehensive benefits package, including:

Health, Dental, and Vision insurance.
Life Insurance.
401k plan.
Flexible Spending Account (Health, Dependent Care, and Commuter).
Paid Time Off and Observance of State/Federal Holidays.
Why Work with Us?
At Contact Government Services, LLC, we value honesty, professionalism, and quality work. We are committed to solving the most challenging and dynamic problems in the government sector.