Group Director, New Business Development

S
StemWave


Client Success Manager (Remote - North America & Canada)
StemWave • Remote, OR, United States • via Indeed
$60K–$65K a year
Full–time
No Degree Mentioned
Apply directly on Indeed
Apply directly on Glassdoor
Apply on LinkedIn
Apply on Nodeskcareers.com
Apply on USA Remote Job Mysmartpros
Apply on Remote Jobs In USA
Apply on Winsomejobs
Apply on Zarecruit
Job highlights
Identified by Google from the original job post
Qualifications
Exceptional track record in B2B or B2C sales, ideally in a subscription-based environment (e.g., SaaS or medical tech), with a strong emphasis on renewing clients on subscription programs
2+ years of experience in client success, project management, or account management, focusing on nurturing long-term relationships and maintaining high client satisfaction
Familiarity with CRMs (e.g., Salesforce, Monday.com), Zoom, Google Apps (Gmail, Docs, Calendar), monday.com, and Slack
+ more items(s)
Benefits
Full-time & Remote (40 hours per week)
Base: $60,000 - $65,000 USD per year (experience-dependent)
On-Target Earnings (OTE):
18 more items(s)
Responsibilities
Working Hours: Roughly + AM to 5 PM EST
Drive renewals and upsell opportunities
You will proactively manage client relationships to ensure satisfaction and renew subscriptions, helping clients maximize their ROI
20 more items(s)
More job highlights
Job description
StemWave is looking for a Client Success Manager to join our team!

We specialize in developing and introducing revolutionary technology that transforms traditional healthcare. Our primary product uses focused acoustic waves to alleviate pain and activate natural healing, providing doctors with unparalleled treatment versatility in their clinics. This technology, widely used by medical institutions globally, is now available in the United States. Based in Boston, our company comprises a team of over 25 people with ambitious growth plans.

Are you persistent, independent, patient, understanding, and the most competitive person you know? Are you seeking an exciting opportunity with an excellent compensation structure? We are looking for a motivated Client Success Manager who will be rewarded for their efforts in driving satisfaction, retention, and revenue growth. If this sounds like you, please submit your application—we would love to hear from you!

Structure & Compensation
• Full-time & Remote (40 hours per week)
• Salary Range:
• Base: $60,000 - $65,000 USD per year (experience-dependent)
• On-Target Earnings (OTE):
• 1st year: $72k - $75k/year (inclusive of Bonuses & Incentives for Hitting Objectives)
• Commission: 5% on a $1-5k annual subscription (details below)
• Working Hours: Roughly + AM to 5 PM EST

Job Requirements
• Exceptional track record in B2B or B2C sales, ideally in a subscription-based environment (e.g., SaaS or medical tech), with a strong emphasis on renewing clients on subscription programs
• 2+ years of experience in client success, project management, or account management, focusing on nurturing long-term relationships and maintaining high client satisfaction
• Familiarity with CRMs (e.g., Salesforce, Monday.com), Zoom, Google Apps (Gmail, Docs, Calendar), monday.com, and Slack
• Knowledge of key CS metrics like LTV, MRR, Churn, and renewals
• Experience driving revenue growth and client retention
• Ability to communicate confidently with healthcare clients and stakeholders
• Excellent organizational skills and the ability to manage multiple projects
• Experience in the medical device industry or orthopedics/chiropractic care is a plus
• Passion for healthcare and technology

How You Will Make an Impact
• Drive renewals and upsell opportunities. You will proactively manage client relationships to ensure satisfaction and renew subscriptions, helping clients maximize their ROI.
• Lead B2B/B2C sales efforts. Use your sales expertise to help expand our client base and grow recurring revenue through effective cross-selling and upselling.
• Deliver and communicate ROI throughout the client lifecycle, ensuring each provider understands the value they’re getting from our products and services.
• Onboard new clients. Manage the handoff process from sales, coordinate device deployment, and guide new providers through setup and training for a seamless experience.
• Maintain touchpoints. Keep in regular contact with clients to strengthen relationships, troubleshoot issues, and ensure they continue to see value in their investment.
• Provide world-class service. Help refine and scale our client engagement strategies to ensure we’re providing the highest level of service and expertise.

What's In It For You
• Leadership: Help practices and medical centers adopt groundbreaking technology that empowers patients and allows practitioners to offer versatile treatment options.
• Exposure: Work closely with key decision-makers in the healthcare space, expanding your network and influence in a rapidly growing industry.
• Growth: Join an energetic and innovative culture where your ideas are valued. You’ll have the opportunity to contribute to company growth, take on new projects, and further your career.

Outcomes // KPIs
• Customer Retention & Revenue Preservation: Manage a book of 70+ clients, focusing on relationship building and solving problems to ensure satisfaction and retention.
• Churn Rate below 4%: Keep the percentage of clients who discontinue services or return devices low.
• Renewal Rate above 85%: Maintain a high renewal rate for subscription programs, ensuring clients continue their support and training programs.
• Average Revenue per Client (ARPC): Monitor revenue growth per client to help drive profitability, customer understanding, and financial forecasting.

The Platinum Provider Program is a key initiative designed to provide enhanced support, resources, and discounts for our StemWave providers. The program offers a 20% discount on all consumables, helping providers manage costs while maintaining access to high-quality materials such as electrodes, applicator heads, and handpiece cables. As part of this role, the CSM will work closely with providers to ensure they maximize the benefits of the PPP.

This includes:
• Educating providers on how to access program discounts.
• Assisting in the renewal process to maintain their PPP status.
• Coordinating with the sales team to drive participation in the program.
• Providing proactive customer success strategies to increase lifetime value (LTV) and client retention.
• Offering personalized onboarding and ongoing support to help providers fully integrate the program into their practices.
• Tracking and reporting program performance to ensure continuous improvement and satisfaction among our provider network.

In this role, the CSM will also play a critical part in engaging with providers to ensure they utilize all aspects of the program, thereby driving success both for the client and the company.

Perks
• Access to world-class sales training and development
• Paid vacation time
• Laid-back but professional environment
• Additional benefits to be discussed with the client

Job Type
• Full-time, base salary, remote, marketing, medical device industry
• W2 position for US-based applicants, independent contractor for Canadian applicants
• North American applicants only (Canada & US)

How to Apply:

If you're ready to take on an exciting challenge and be a part of StemWave's growth story, we'd love to hear from you. Please send your resume and a cover letter detailing your relevant experience and why you’re the perfect fit for this role to recruitment@stemwave.com. Additionally, please send a 1-2 minute introduction video of yourself to mishal@stemwave.com.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:
• Paid time off

Compensation Package:
• Performance bonus

Schedule:
• Day shift

Application Question(s):
• Are you from North America or Canada?
• Do you have knowledge of key CS metrics like LTV, MRR, Churn, and renewals?

Experience:
• Client Success: 2 years (Required)
• B2B / B2C sales: 2 years (Required)
• Project management: 2 years (Preferred)

Ability to Commute:
• Remote (Required)

Work Location: Remote
Report this listing
More jobs at StemWave
See web results for StemWave

Fantasy


Group Director, New Business Development
Fantasy • via DailyRemote
Full–time
No Degree Mentioned
Apply on DailyRemote
Apply on Amazon Jobs - PuraniGadi
Apply on Amazon Jobs
Apply on Amazon Jobs
Job description
This individual may sit anywhere in the U.S. or Canada.

Realize the Unimagined

Fantasy is a digital product and innovation company. We realize the unimagined for the world’s most ambitious organizations. Founded in 1+++, our global reputation is based on our teams’ unique ability to think beyond the ordinary and launch ground-breaking products and services. We believe that our phenomenal team is the core reason for our success, our growth, and our thriving culture.

The Role

As the Group Director, New Business Development, you will spearhead the creation of brand new business opportunities with prestigious brand partners, driving our growth strategy forward. This involves introducing new brand logos and integrating new teams within our existing clientele while ensuring these partnerships are the right match for our projects.

Positioned as an integral part of the agency's leadership, you will collaborate closely with leaders across research, strategy, design, technology, and production. In this role, you will create and implement our new business development strategy. Your responsibilities include researching and identifying qualified prospects, fostering relationships with potential clients, and negotiating and finalizing new business contracts. Success in this role will be assessed based on maintaining a robust pipeline of suitable opportunities, achieving a high closing rate with different brands, and consistently meeting and exceeding revenue targets.

Responsibilities
• Lead the agency's senior leadership team in driving growth and achieving growth targets by developing effective strategies, creating actionable plans, taking ownership of the company's business objectives, and addressing any challenges that may arise.
• Achieve the company's defined targets for revenue and other essential performance indicators.
• Create strategies and systematic procedures to generate high-value leads.
• Cultivate emerging opportunities with new brands and develop new relationships within existing client partners. Foster and nurture connections with influential stakeholders and decision-makers.
• Generate new business opportunities from initial qualification through to submitting the proposal and deal closure. This includes identifying the strategy and managing the pitch team.
• Regularly report on the sales pipeline and forecast future opportunities.
• Continuously improve and develop processes and tools that can increase the effectiveness of our new business approach.
• Collaborate closely with the marketing team to support business development efforts.

Requirements
• 10+ years of demonstrated proficiency in new business development.
• Expertise in creating and implementing effective strategies to generate new business.
• Proven ability to successfully close deals and cultivate long-term client relationships.
• An extensive network of contacts.
• A results-driven professional with a consistent track record of exceeding expectations.
• Excellent communication and presentation skills.
• Strong negotiation skills.
• Previous agency experience.
• Travel will be required for this role (min 30%).

Fantasy EOE

Fantasy is an Equal Opportunity Employer. Since 1+++, diversity has been vital to our success and ability to create products and services used and loved by millions of people all over the world. We are committed to continually fostering a diverse, equitable, and inclusive workplace.