Group Manager| Client Service

Overview

BNY Mellon is an investment company and can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets.

Corporate Trust Team

With global reach and a comprehensive suite of scalable administrative, operational and infrastructure capabilities, BNY Mellon Corporate Trust help clients to drive business growth and maximize efficiency through our core services of trustee, paying agency, custodian, collateral administrator and other fiduciary offerings. Backed by the power of BNY Mellon at every phase of the investment lifecycle, our global footprint and deep expertise deliver insight-driven solutions directly to clients.

Group Manager, Client Services

Main Responsibilities

The Group Manager is responsible in effectively managing multiple client service teams, both onshore and offshore in providing quality support to clients on assigned transactions and resolving operational issues on a daily basis.

Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate.

Sets policies and procedures for teams managed.

Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality.

Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed.

Maintains relationships with business leaders to report client trends and needs.

Provides forward-looking insight on client issues and trends to drive future revenue growth.

Provides strategic guidance on internal activities and initiatives designed to improve the client experience.

Determines needed improvements through review and analysis of problems reported.

Support Change Management and Automation Agenda

Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.

Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members. Teams support multiple, complex client accounts.

Qualifications:

Strong Collaboration and Influencing Communication Skills

Proven track record of managing multiple teams on and off shore

Comprehensive knowledge of Structured Finance, Loan Administration and CLOs

Experience with Custody, Settlements, Tri Party Repo, Asset Backed Commercial Paper Conduits, Collateral Monitoring is a plus for this role.

Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred.

16+ years of total work experience with at least ++ years of management experience preferred.

Experience in an operational client facing roles is essential.

Strong Collaboration and Communication Skills

Proven track record of managing multiple teams on and off shore

Distinct Advantage:

Experience with Custody, Settlements, Tri Party Repo, Asset Backed Commercial Paper Conduits, Collateral Monitoring is a plus for this role.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers