Group Sales Executive

Job description
Job Title:  Groups Sales Executive

Reports To: Groups Sales Manager

Department: Groups Sales, Support Office

Overall Purpose

Our Groups Sales Team are the voice of and often the first contact customers will have with our brands. The Groups Sales Executives are responsible for converting incoming enquiries and managing bookings of all sizes from conception to delivery, maximising every revenue opportunity, while ensuring that they create an unforgettable experience for our guests.

The Groups Sales Team are accountable for pre-booked revenue which equates to between 40-70% of the business’ total revenue, depending on season.

Principle Responsibilities
• Effectively converting incoming enquiries and efficiently planning confirmed bookings (including but not limited to social group bookings, occasions, private room hires, consumer and corporate events) across all Bounce and Hijingo venues in London.
• Ensuring guests receive the ultimate State of Play experience by offering the most appropriate activities, packages and setup available based on their requirements.
• Maintaining the highest level of guest satisfaction by adhering to thorough, high standard enquiry handling and booking planning processes, ensuring a smooth and premium customer journey.
• Always offering the best telephone customer service to our perspective guests, by following a curated call template.
• Maximise all sales opportunities through upselling and building strong relationships with the guests.
• Providing eloquent, professional proposals which meet guest requirements and arrive within the agreed time.
• Ensuring every detail of a guest’s booking is accurately recorded and carefully communicated to the venue team to enable them to deliver all of the guest requirements.
• Ensuring all communication of pre-booked revenue to the venue team has, including but not limited to run sheets and function sheet, has appropriate level of information, accurate table allocations and no outstanding tasks.
• Arranging and conducting venue showrounds, as and when required, to increase chances of high value booking conversion.
• Liaising with 3rd party agencies to handle incoming enquiries and successfully convert them into confirmed bookings.
• Achieving pre-booked revenue team targets on a monthly and quarterly basis.
• When required, taking part in proactive team activities, including but not limited to, upselling sessions, past booker contact or data clean ups.
• Maintaining knowledge of both UK brands, Bounce and Hijingo, and showing the ability to cross sell between both.

Core non-negotiable skills and experience:
• A sales driven individual with an outgoing and positive personality
• Ability to build authentic, productive business relationships
• Good negotiation skills
• A proven ability to think and act with speed and efficiency in a fast paced environment
• Exceptional organisational and administration skills with superior attention to details

What We Offer

FUN ….it really is as simple as that!

DEVELOPMENT A personal development plan allowing you to become the best version of you

TEAM ASSISTANCE PROGRAMME A totally confidential expert service to help when you are facing problems, difficulties, or challenges

WAGESTREAM Instant access to your wages as you earn them

HOLIDAY 31 days holiday per year, pro-rata, including bank holidays.

LIFE INSURANCE Financial security for you and your loved ones

SPECSAVER EYE TEST VOUCHER Stay sharp with eye check-ups on us

PAID VOLUNTEER DAY after 1 year of service

WEEKLY OFFICE SNACKS Keep your energy up with healthy and delicious snacks every week

ANNUAL COMPANY PARTY Celebrate our successes together with a night to remember

PIZZA AND BEER FRIDAY Unwind and bond over everyone’s favourite combo

TEAM DISCOUNT 50% off for staff and 25% off for Friends & Family