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Hotels
Poolside Waitperson
Hotels · Santa Monica, CA, United States · via LinkedIn
11 hours ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Job highlights
Identified by Google from the original job post
Qualifications
Customer Service and Communication skills for interacting professionally and courteously with guests
Food & Beverage and Food Service experience, including knowledge of menu offerings and adherence to safety standards
Strong teamwork and organizational abilities
2 more items(s)
Responsibilities
The role involves taking guest orders, serving food and beverages poolside, responding promptly to guest inquiries, and ensuring exceptional customer service
Additional responsibilities include maintaining cleanliness and organization around the pool area, collaborating with team members, and ensuring overall guest satisfaction
Job description
Company Description
We are a hospitality-focused establishment, dedicated to providing exceptional guest experiences in a welcoming and luxurious environment. Our hotels prioritize excellence in service, comfort, and unique amenities to ensure unforgettable stays for our guests. Located in the heart of vibrant Santa Monica, CA, we offer an environment that fosters teamwork and professional growth for all employees. Join our team to be part of a dynamic and customer-focused organization.
Role Description
This is a full-time, on-site position for a Poolside Waitperson located at our Santa Monica, CA property. The role involves taking guest orders, serving food and beverages poolside, responding promptly to guest inquiries, and ensuring exceptional customer service. Additional responsibilities include maintaining cleanliness and organization around the pool area, collaborating with team members, and ensuring overall guest satisfaction.
Qualifications
• Customer Service and Communication skills for interacting professionally and courteously with guests
• Food & Beverage and Food Service experience, including knowledge of menu offerings and adherence to safety standards
• Strong teamwork and organizational abilities
• Positive attitude and ability to thrive in a fast-paced environment
• Flexible availability, including weekends and holidays
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Marriott International, Inc
Food and Beverage Operations Manager
Marriott International, Inc · Los Angeles, CA, United States · via Marriott Careers
10 hours ago
Full–time
Apply directly on Marriott Careers
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Job highlights
Identified by Google from the original job post
Qualifications
High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area
Responsibilities
Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures
Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis
Maintains the operating budget, and verifies that standards and legal obligations are followed
39 more items(s)
Job description
JOB SUMMARY
Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Managing Day-to-Day Operations
• Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
• Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.
• Supports and supervises an effective monthly self inspection program.
• Operates all department equipment as necessary and reports malfunction.
• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Understands employee positions well enough to perform duties in employees' absence.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Monitors and maintains the productivity level of employees.
• Verifies that all team members/supervisors understand the brand specific philosophy.
• Maintains the operating budget, and verifies that standards and legal obligations are followed.
• Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
• Celebrates and fosters decisions that result in successes as well as failures.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.
• Establishes and maintains open, collaborative relationships with employees.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
• Follows property specific second effort and recovery plan.
• Stays readily available/ approachable for all team members.
• Demonstrates knowledge of the brand specific service culture.
Providing Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
• Takes proactive approaches when dealing with guest concerns.
• Sets a positive example for guest relations.
• Stays readily available/ approachable for all guests.
• Reviews comment cards and guest satisfaction result with employees.
• Responds in a timely manner to customer service department request.
Additional Responsibilities
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Performs hourly job function if necessary.
• Extends professionalism and courtesy to team members at all times.
• Comprehends budgets, operating statements and payroll progress report.
• Performs other duties, as assigned, to meet business needs.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.
Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We’re looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what’s next, and have high energy and a do-it-yourself attitude.
If you’re someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Kimpton Hotels & Restaurants
Group Sales Manager - Kimpton Hotel Fontenot
Kimpton Hotels & Restaurants · La Cañada Flintridge, CA, United States · via Adzuna
23 hours ago
Full–time
Apply on Adzuna
Job highlights
Identified by Google from the original job post
Qualifications
- Minimum of 2 years sales management experience preferably in association market
Minimum of 2 years hotel sales experience in Upper Upscale hotels
Proven successful selling and negotiation skills, including prospecting are required
16 more items(s)
Responsibilities
As the Sales Manager, you'll consistently provide a high level of exposure of the hotel in major market areas through direct sales solicitation, telephone contact, written communications, and involvement in the community
You'll be the face of Kimpton at the local and regional level
- Successfully achieve or exceed quarterly individual pace/production goals based on assigned markets
15 more items(s)
Job description
**SUMMARY:** As the Sales Manager, you'll consistently provide a high level of exposure of the hotel in major market areas through direct sales solicitation, telephone contact, written communications, and involvement in the community. You'll be the face of Kimpton at the local and regional level. **WHAT YOU'LL DO:** - Successfully achieve or exceed quarterly individual pace/production goals based on assigned markets. - Solicit, negotiate and book new and repeat business through various efforts including prospecting, site tours, sales blitzes, prompt and competent follow-up on leads/referrals, use of reader board analysis, and networking in order to maximize room revenue to meet and/or exceed individual and team sales and revenue goals. - Develop and continually enhance relationships with key accounts, business and travel industry accounts, community organizations and professional associations to maintain high visibility and increase market share. - Successfully and consistently achieve minimum weekly sales activities requirements. - Track all weekly sales activities including goal-to-current production status using Delphi. - Conduct telephone prospect calling on a myriad of pre-selected databases of social catering opportunities, Kimpton group accounts, leads, and those accounts which you know (that we may not) and anything else you can think of to generate more Sales business. - Conduct sales presentations to clients and ownership verbally and using the latest technology. - Conduct and create Fam Trips for meeting planners/companies. - Lead Follow up/ Lead generation. - Conduct site inspections. - Attend trade shows as needed. - Travel as needed, to complete personal sales calls and presentations to customers within your
