Groups Conference and Events Manager | Hilton London Heathrow Airport T4

Job description
Groups Conference and Events Manager – Hilton London Heathrow Airport T4

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD’S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS
• Yearly rate of £44,000 plus SIP quarterly bonus
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Subsidised Taxi Scheme
• Guest Experience Day after successfully passing probation
• Modern and inclusive Team Member’s areas

A Groups, Conference and Events Manager actively promotes the services and facilities of the cluster Hotels to all customers and Guests and cross sells the other products within the Company brands.

What will I be doing?

As Groups, Conference and Events Manager, you promote the services and facilities of the cluster Hotels to all customers and Guests and cross sell the other products within the Hilton family of brands. The Conference and Events Sales Manager oversees all Conference and Events offices to ensure active conversion of customer enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Develop future and repeat business contributing to the profitability of the hotel
• Review the business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
• Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy
• Understand the competitive market place and implement approaches to ensure the Hotel stays ahead in the local market
• Ensure Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Manage and develop the Conference and Events Sales Team to ensure career progression and effective succession planning within the hotel and company
• Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Manage staff performance in compliance with company policies and procedures
• Recruit, manage, train and develop the Conference and Events Sales Team

What are we looking for?

A Groups, Conference and Events Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Demonstrated previous managerial or supervisory experience in a Conference and Events function in the hotel/leisure sector
• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capability and an ability and desire to coach selling techniques to their team
• Excellent organisational and planning skills
• Accountable and resilient
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Knowledge of the hotel property management systems
• Relevant degree, in business development or other relevant business field, from an academic institution

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company

Exact Location: Terminal 4, Hounslow, England, TW6 3AF, United Kingdom