Groups & Events Manager - The Westin Palace

Job highlights
Identified by Google from the original job post
Qualifications
High school diploma or GED; 4 years experience in the event management or related professional area
Reviews comment cards and guest satisfaction results with associates
Responsibilities
We are seeking a motivated, meticulous, and friendly Groups and Events Manager to become part of our team!
Leads Groups & Events department, the position develops and implements departmental strategies and ensures implementation of the brand service strategy and brand initiatives
The position has responsibility for executing all property events with a seamless turnover from sales to operations and back to sales
Ensure the team meets the brand’s target customer needs, employee satisfaction, and focuses on growing event revenues and maximizing the financial performance of the department
Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events
This position primarily handles complex events
Ensures a seamless turnover from sales to service back to sales
Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events
With the team, the position manages group rooms inventory and validate that group inventory is allocated and restricted properly to maximize revenue and profits
Works closely with Revenue Management, Sales and Accounting teams to manage group blocks to maximize general inventory, verify clear communication and problem solving for group customers and planners, and provides an accurate and timely group billing process for all groups
Executing Event Operations
Solve problems and/or suggest alternatives to previous arrangements if necessary
Leads pre-event and post-event meetings for assigned groups
Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions
Manages customer budgets to maximize revenue and meet customer needs
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales
Conducts pre- and post-event meetings as required to review/communicate group needs and feedback
Manages group room blocks and meeting space for assigned groups
Adheres to all standards, policies, and procedures
Celebrates successes and publicly recognizes the contributions of team members
Executing the Sales and Marketing Strategy
Up-sells products and services throughout the event process
Participates in customer site inspections and assists with the sales process when necessary
Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event)
Achieves and exceeds goals including performance goals, budget goals, team goals, etc
Establishes long-range objectives and specifies the strategies and actions to achieve them
Managing Profitability
Manages revenue and profitability associated with events
Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups
Reviews billing and payments with clients
Providing Exceptional Customer Service
Interacts with guests to obtain feedback on product quality and service levels
Handles guest problems and complaints
Makes presence known to customer at all times during entire event process
Follows up with customer post-event
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
Strives to improve service performance
Sets a positive example for guest relations
Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
Development of ongoing/continuous training for supervisors and subordinates in Group Services department
Job description
JOB SUMMARY

We are seeking a motivated, meticulous, and friendly Groups and Events Manager to become part of our team!

Leads Groups & Events department, the position develops and implements departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position has responsibility for executing all property events with a seamless turnover from sales to...