GSA FRONT OFFICE

Job description
Company Description

•Employee benefit card offering discounted rates at Accor hotels worldwide.

•Develop your talent through Accor’s learning programs.

•Opportunity to grow within your property and across the world!

•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description

We are seeking an enthusiastic and customer-focused GSA Front Office professional to join our team in Mumbai, India. As a Guest Service Agent, you will be the face of our hotel, ensuring exceptional guest experiences from check-in to check-out.
• Greet guests warmly and provide a seamless check-in and check-out process
• Respond promptly and efficiently to guest inquiries and requests
• Handle guest accounts and process payments accurately
• Promote hotel facilities and services, identifying opportunities for upselling
• Maintain high standards of customer service at the front desk
• Collaborate with other departments to ensure guest satisfaction
• Manage day-to-day front office operations
• Address and resolve guest concerns in a professional and timely manner
• Ensure the lobby and front desk areas are clean and presentable at all times
• Stay informed about local attractions and events to assist guests with recommendations

Qualifications
• Diploma or degree in Hotel Management or related field
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in multi-tasking and working efficiently in a fast-paced environment
• Demonstrated customer service orientation and ability to exceed guest expectations
• Flexibility to work various shifts, including weekends and holidays
• Team player with a positive attitude and willingness to go above and beyond
• Basic computer skills and familiarity with hotel management software (knowledge of Opera PMS is a plus)
• Ability to stand for extended periods and assist with luggage if needed
• Fluency in English; knowledge of additional languages is an advantage