GSA - Legal Entity Management

Job highlights
Identified by Google from the original job post
Qualifications
3-4 years minimum experience in Legal Entity Management or CoSec in client facing service delivery or in similar roles/exposure
Very strong English communication skills, both written and verbal
Experience in flexible working/work from home
Reliable home internet connection
Excellent analytical and problem-solving skills
Microsoft suite – Word, Excel, PowerPoint, Visio
Dependable, consistent performer with a positive attitude and an ability to listen and work collaboratively across an organization
Self-motivated, detail orientated and driven with the ability to meet deadlines
Ability to communicate effectively with senior personnel, both internal and client
Ability to adapt to an evolving environment
Works well with a team environment and be a proactive contributor to the overall success of the team
Assertive but tactful and can manage multiple business relationships
If you would like to be part of a fast-paced, client first environment; where we focus on solutions rather than challenges, come and join our #HSPGlobalSolutionTeam!
Responsibilities
We are seeking a Global Service Associate (GSA) to act as the primary contact point between HSP Group's network of Local Service Partners ('LSPs') and our clients, the Global Service Associate will coordinate the delivery of Business as Usual ('BAU') services
To be successful within this role, the Global Service Associate will need to develop a strong network and relationships with clients, LSPs, Global Service Directors ('GSD'), Implementation and other members of the HSP Group team
Working with Implementation team on handover to BAU and ensuring that client is set up in BAU related systems
Update and Maintain BAU related systems ensuring accuracy and timeliness of data
Systems include, but are not limited to, FreshDesk, Salesforce, SharePoint, Microsoft Teams and any other related software systems
Create service tickets and sense check data provided by clients and/or LSPs
Monitor calendars and ensure that clients and LSPs meet all deadlines
Review Corporate Documents, filing with naming conventions
Develop and maintain excellent relationships with LSPs
Respond to client ad hoc queries, ensure appropriate teams are involved in the event of either escalations or opportunities for service add-ons
Monitor the status of assigned tasks and tickets, providing regular updates where required
Adhere to SLAs in terms of responsiveness and quality where applicable
Build and maintain region and/or service line specific knowledge base
Provide excellent customer centric service
Manage and give input on team processes and other business improvement initiatives
Additional duties as assigned