Job Description
O
origin consulting
Area Manager B2B Jaipur
origin consulting • Jaipur, Rajasthan • via LinkedIn
Full–time
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Job description
Area Manager B2B Jaipur
Full time
Jaipur
Posted 13 hours ago
Position Area Manager B2B Jaipur
Experience: 8 years
Job Location: Jaipur
Skills Required
Understand and build relationship with customer in order to gain commitment for the activities proposed.
Support to implement activities aligned to customer needs and company strategy to maintain the good relationship with existing customer...
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AM Hotel Kollection
GSA
AM Hotel Kollection • Jaipur, Rajasthan • via Glassdoor
3 days ago
Full–time
No Degree Mentioned
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Job description
Locations: Jaipur, Panchkula, Goa, Gurgaon
Your Role:
As a Front Office Associate you are responsible for providing excellent customer service and ensuring the smooth operation of the front desk and guest services. Responsibilities will include:
• Greeting guests, checking them in, and providing assistance during check-out.
• Managing room reservations, ensuring accuracy, and assisting with booking changes or cancellations.
• Addressing guest inquiries, requests, and concerns promptly and professionally.
• Assigning rooms to guests, considering special requests and room availability.
• Handling guest payments, including cash, credit card, and other payment methods, and providing receipts.
• Issuing room keys and maintaining a record of key distribution.
• Answering incoming calls, providing information, and forwarding calls to relevant departments as per the Brand SOP.
• Assisting guests with local information, transportation, restaurant reservations, and other concierge services.
• Assisting with luggage storage, handling, and transportation to guest rooms.
• Building positive relationships with guests and ensuring a pleasant and memorable stay.
• Monitoring the lobby and front desk area to ensure guest safety and hotel security.
• Managing cash, balancing cash drawers, and handling financial transactions accurately.
• Collecting and recording guest feedback and addressing complaints or issues as needed.
• Using hotel management software for check-ins, check-outs, and reservations.
• Coordinating with other hotel departments to ensure smooth guest services, including housekeeping and maintenance.
• Preparing shift reports and handovers to communicate essential information to the next shift.
• Following hotel protocols for emergency situations, such as evacuations or medical incidents.
• Promoting additional services, upgrades, and amenities to enhance the guest experience and increase revenue.
• Handling guest billing inquiries and coordinating with the accounting department.
• Ensuring compliance with hotel policies, procedures, and industry standards.
Skills & Requirements:
• Hotel Management and/or skill relevant education preferred
• Pleasing personality and good communication skills
• Computer dexterity: MS Office (Word, Excel, PPT)
• Prior relevant hospitality experience in position of application.
• Must be open to joining at any of the AM Hotel Kollection locations (AM Hotel Kollection is now at 11 locations & growing)
