Guest Experience Host

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Go Where Joy Is In The Journey

Discover a career fuelled by possibility at Travel + Leisure Co. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Flinders Lane, Melbourne team today as a Guest Experience Host & Face to Face Lead Generator.

How You'll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

Professional development funding
Subsidised private health insurance (following successful probation completion)
Discounted hotel stays across Australia, Fiji, New Zealand
Great career development opportunities
Monthly, Quarterly and Yearly Recognition Programs

How You'll Shine

As a Guest Experience Host & Face to Face Lead Generator, you will be at the forefront of creating memorable experiences while driving sales. Your primary responsibilities will include:

Generating sales appointments for our sales centers located at our amazing resorts and via livestream
Establishing commonality and building rapport with your customers to ensure an exceptional experience is delivered
Working closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process
Clearly articulating the benefits of travelling within the Travel and Leisure community
Meeting targets and KPIs as set by the business
What You'll Bring

To be successful in this role, you will be:

Genuine passion for customer service and the local area
Ability to meet KPI's as set by the role.
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Previous experience with a PMS system (Opera) advantageous
Have the ability to recognise and solve problems in the workplace
Ability to work a flexible schedule, including nights, weekends, public and school holidays.
Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.