Guest relations executive

Company Overview

Mosaic Hotels (A unit of Shipra Hotels Ltd.) is part of the Shipra Group, a leading real estate development company in India. Established in the late 80's, the Shipra Group has a diverse portfolio that includes Integrated Townships, Malls, Multiplexes, Hotels, and IT/Business parks. With a turnover exceeding US$ 38 Million and net-worth of US$ 73 Million, the group has successfully transferred ownership of over 8,200 residential units. Mosaic Hotels employs 201-500 individuals and belongs to the hospitality industry. More information at http://shipraworld.com/.

Job Overview

We are seeking a Guest Relations Executive for our location in Mussoorie. This is a full-time role ideal for someone with experience in the hospitality industry. The Guest Relations Executive will be responsible for ensuring high-quality customer service and maintaining excellent guest relations.

Qualifications And Skills
• Exceptional communication skills (Mandatory skill)
• Strong interpersonal skills (Mandatory skill)
• In-depth knowledge of the hospitality industry (Mandatory skill)
• Proven customer service experience and ability to manage complex guest interactions
• Effective problem-solving skills to address any guest issues promptly and effectively
• Keen attention to detail ensuring no aspect of guest care is overlooked
• Strong time management abilities to prioritize tasks and manage workload efficiently
• Conflict resolution skills to handle disputes and ensure customer satisfaction

Roles And Responsibilities
• Welcome guests upon arrival and ensure a pleasant check-in process
• Maintain up-to-date knowledge of hotel information and local services to provide accurate information to guests
• Handle guest complaints and issues with a proactive approach to ensure guest satisfaction
• Coordinate with various departments to ensure all guest needs are met promptly
• Assist in planning and arranging personalized experiences for guests
• Track guest preferences and build positive guest relationships to encourage repeat stays
• Monitor guest feedback and suggest improvements to enhance service quality
• Oversee daily operations of the guest relations functions and maintain high service standards