Guest Service Agent

Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across our three internationally renowned brands, PARKROYAL, PARKROYAL Collection and Pan Pacific.

We are seeking a service focused Guest Service Agent to join our team.

This is a great opportunity to work within a strong team to develop your career in a supportive and fun environment.

Benefits

Attractive salary package
Discount parking
Hotel discounts through our global alliance program Discovery
50% off food and 50% off beverages at the hotel’s restaurant ABODE Bistro Bar
Discounted accommodation across worldwide Pan Pacific Hotels Group properties
Ongoing learning and development through our globally recognised online platform
Complimentary meal whilst on shift
Health and Wellbeing - Employee Assistance Program & Discounted BUPA Health Cover
Reward and Recognition Program
The successful candidate will:

· Experience with Opera or similar PMS system

· 1-2 years of Front Office experience within a 4-5 star environment

· Reservation experience is highly desirable

· A passion for the hospitality industry & an eye for detail

· A customer service focus and solid teamwork

· Well presented with an outgoing personality

· Available to work shifts including evening and weekends

· Excellent communication and time management skills

Ideally you will have:

· Experience in General administration within a fast paced environment

· Excellent attention to detail

· Strong interpersonal skills and a high level of verbal and written communication

· Ability to work both autonomously and as part of a team, incorporating effective planning, time management and organisational skills to achieve quality outcomes

· Able to work between 20-30 hours per week, with 7-day availability would be preferable

Pan Pacific Hotels Group encourages work-life balance and offers an attractive package, including a competitive salary, duty meals, hotel discounts with our Global Hotel Alliance program www.gha.com, as well as many other great local benefits.

If you share our values and are passionate about driving a strong culture of success, are driven, and are seeking to develop a career with a rapidly growing international hotel brand, then APPLY NOW or click on the link to find out more about what Pan Pacific Hotels Group has to offer.

Job Types: Part-time, Permanent

Pay: $31.54 per hour

Benefits:

Employee discount
Free food
Professional development assistance
Schedule:

Public holidays
Rotating roster
Weekend availability
Experience:

OPERA: 1 year (Preferred)
Work Authorisation:

Australia (Required)
Work Location: In person