Guest Service Agent

Why Work With Us:

The Hilton Whistler Resort & Spa is the Heart and Soul of the Whistler Experience! We offer our employees a fun and professional work environment with training and career advancement opportunities. As a full-time Guest Services Agent you will receive the following benefits:

Life and Leisure Program - Daily incentive for each day worked!
Extended Health Benefits
Pension Plan Savings
Free Meals
Free On-Site Staff Parking
50% Discount at Cinnamon Bear Bar
Tuition Reimbursement Plans - Take courses to assist with career development
An Unbelievable Hilton Team Member Travel Program!

PURPOSE

As a Guest Services Agent you would be responsible for greeting and registering guests, while managing and facilitating any requests or concerns with a high degree of efficiency, in a continuing effort to deliver outstanding service to all resort guests.


Qualifications

A friendly and enthusiastic individual with excellent grooming and professional image.
Previous customer service and hotel experience in a fast-paced environment an asset.
Excellent command of the English language – written and verbal. Other languages an asset.
Excellent interpersonal communication skills.
Able to multi-task and remain organized and professional.
Able to uphold all guest confidentiality holding guest privacy and security.
Able to contribute to the successful organization and morale of the front office team.
A self-motivated individual who is able to work independently and in a team environment.
Be supportive of creativity and innovation, and be willing to openly embrace change.
Display an appropriate sense of urgency in response to customer requests and complaints.
Ability to empathize with a guest who is upset, with the ability to remain calm, think clearly and maintain control in pressure situations.
Administration skills – writing, filing, tracking, organizing, phone etiquette.
 
 
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