Guest Service Agent

About the business

Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.

After completing a multi-million dollar refurbishment of the public areas within the hotel, Rydges Canberra are seeking friendly, welcoming and energetic personalities to be the front face of the hotel.

Benefits & perks

Renowned for our refreshingly local, down-to-earth experiences.
Incredible team member discounts from your first day on-the-job.
50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
Awesome winter and summer savings and discounts at Thredbo.
Rapid career growth opportunities through our EVT network.
Local community involvement, volunteering and charitable giving.
Australia and NZ’s largest and most diverse experiences company.
Skills & experience

Excellent customer relations, problem solving and time management skills
The ability to multi-task
You preferably have a working knowledge of hotel property management systems such as Fidelio, Opera, Lanmark ect and an understanding of point of sales systems such as Micros
You have an outgoing personality, positive attitude and loads of initiative
You handle pressure with panache
You have an opinion
You are always happy, never satisfied
You are enthusiastic
You know when to stop talking and really LISTEN
You have a passionate work ethic...as if you were the owner of the place
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