Guest Service Agent

The Guest Service Agent is charged with the day-to-day implementation of policies, procedures, programs, and workplace services delivery that provides a well-managed and well-maintained building.



An emphasis of this role is placed on a positive response to the concerns and needs of the tenants, environmental health and safety, compliance and quality programs, in coordination with the client's goals and objectives. This position coordinates the activities, financials, vendors and manpower required for current and future needs of the building and operations.



Responsibilities

Assist with day-to-day operations of the facilities, including custodial, life-safety, engineering, site services, and general maintenance, are implemented and carried out in a manner consistent with C&W policies and client directives
Assist to supervise all maintenance programs relating to the interior and exterior conditions and appearance of the properties
Respond positively and promptly to requests from building tenants and occupants.
Assist AFM with preparation of budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facilities.
Assist in identifying facility improvement, and cost-reduction initiatives.


About You

Experience in Integrated Facilities Management, campus environment, and/or property portfolio management experience is preferred
Experience in all facets of property operation and corporate office management within a service provider environment
Strong interpersonal and communication skills, with the ability to build and maintain relationships.
Creative problem-solving abilities and a proactive approach to challenges.
Proficiency in Microsoft Office Suite and event management software.
360 Facility CMMS/Work Order Management experience preferred.


Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

Being part of a growing global company;
Career development and a promote from within culture;
An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.


We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.



We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, ****** orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us!