Guest Service Generalist

Full job description
We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Embrace South Australia’s First TRYP Hotel and Bring It to Life!

TRYP by Wyndham promises to be one of the city’s hippest new spots to stay. TRYP by Wyndham Pulteney Street Adelaide offers business and leisure travellers a unique combination of experience and destination, with contemporary lodging options in some of the world’s most cosmopolitan cities, including Madrid, Barcelona, Paris, Lisbon, Frankfurt, Berlin, Buenos Aires, Sao Paulo, and New York City. The brand’s “Own the City” culture passionately celebrates both our guests and the cities in which TRYP by Wyndham properties operate.

How You'll Shine

The Guest Service Generalist is responsible for completing daily Front Office, Housekeeping, Food & Beverage and Maintenance functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude.

Responsibilities include, but are not limited to:

Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines.
Housekeeping functions such as cleaning & maintaining guest accommodation
Food & Beverage functions such as preparing and serving Food & Beverages
Maintenance functions such as maintaining guest accommodation and common areas
How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

professional development funding
discounted hotel stays across Australia, Fiji, New Zealand
What You'll Bring

Genuine passion for customer service
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
Ability to work a flexible roster, including weekends, evenings and school holiday period
Current drivers licence (preferable)
About Us

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.