Guest Service Officer | Front Office

About Park Hyatt Auckland

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

About the role

Join the dedicated team at the 5-star Park Hyatt Auckland as a Guest Service Officer - Front Office. This full-time position is based in the heart of Auckland CBD and plays a vital role in delivering exceptional service to our discerning guests.

What you'll be doing

Provide a warm and friendly welcome to all guests, ensuring a seamless check-in and check-out experience
Assist guests with enquiries and requests, anticipating their needs to exceed their expectations
Manage guest accounts, process payments, and handle cash and credit card transactions accurately
Keep detailed records and maintain an organized filing system
Actively promote the hotel's facilities, services and special offers to guests
Collaborate with other departments to resolve guest issues and ensure a high level of customer satisfaction
Adhere to all hotel policies, procedures and health & safety regulations
What we're looking for

1-2 years' experience in a front office or customer service role, ideally within the hospitality industry
Excellent communication and interpersonal skills with a friendly and professional demeanour
Strong problem-solving abilities and the confidence to handle difficult situations with tact
Familiarity with hotel reservation systems and front office operations(preferably Opera)
Fluency in English, with additional language skills an advantage
Flexibility to work shifts, including weekends and public holidays
Must have legal working rights in New Zealand
What we offer

At Park Hyatt Auckland, you'll enjoy a competitive wage, discounted accommodation at Hyatt hotels worldwide, and opportunities for career development and internal progression.

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt


Apply now to become our next Guest Service Officer - Front Office.