Guest Services Agent

Job details
Job type
Part-time
Shift and schedule
Weekend availability
Monday to Friday
Shift work
 
Location
Christchurch 8013
 
Full job description
About The Role


If you are passionate about service and have a smile to match, we are seeking a Guest Services Agent.

We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.

This role covers different shifts during the week, weekends and public holidays. You will need to be flexible to work all rostered days and preferably come with a minimum of 1 years customer service or hospitality experience.

This role requires you to do porter duties from time to time and assisting in other areas of the hotel as needed.

This is a part time (Minimum 20 hours per week) permanent role is based at Sudima Christchurch City and the hourly rate is $25.50 per hour.

The primary objective of this role is to check guests in and out in a timely manner and amaze guests with outstanding customer service. On a daily basis, the successful candidate will:

Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible service.
Should have a full New Zealand Drivers license.
Keep the luggage storeroom tidy and accessible
Must be updated on the knowledge of all room categories and amenities
Ensure communication meetings are attended
Fix small maintenance issues in the rooms
Responsible for the Front Office operations and guest satisfaction of the departments
Assist with guest enquiries
Assist with valet parking and keeping a clear record of cars if required
Must be responsible and careful when parking guest vehicles
Ensure guest messages, dry cleaning are delivered in a timely manner
Guest luggage is stored in a secure area and placed in order
Assist other departments in the successful operation of the business with a key focus on: guest service, guest relations and yield management.
Regularly inspect the lobby and public area to ensure that the standards of the Hotel are maintained and comfortable for guests, clients as well as employees.
Provide guest advice and assistance with tour bookings, restaurant, activities and directions
Requirements

The successful candidate will need to possess the following attributes:

Confident, well motivated, enthusiastic and determined
Takes pride in work and has exceptional attention to detail
Flexible and adaptable in approach
Ability to prioritise, work to deadlines and remain composed under pressure
Work to a high standard, accurate and organised
Approachable and flexible & a team player
Committed to continuing professional development
A full drivers licence
NZQF level 2 or 3 (ANZSCO Skill Level 4)
OR least one year of relevant experience may substitute for the formal qualifications listed above.
Benefits

He kura te tangata - We are all valued

As an employer of choice, we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too!

Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
Wellbeing programme including Health insurance discounts
Excellent reward & recognition events
Long service and anniversary gifts and benefits
Staff, family and friends rates within our network of hotels
Paid training and individual Employee Development Plans
Training towards NZQA qualifications and our very own online digital learning platform
Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 201+, 2022, and in 2024, our people love coming to work every day and we think you will too!


Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.


Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.


Nau mai, haere mai, tauti mai!
Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) ++051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday +am - 5pm.
At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.



E manawanui ana tātou - We care
Ka mahi tahi tātou - We work together
Ka whai tātou i te tika - We do the right thing
He kura te tangata - We are all valued