Guest Services Attendant, Lizard Island Resort

Job description
Guest Services Attendant, Lizard Island Resort

Job Locations AU-QLD-Cairns

Job ID 2025-3842+
Function Events/Attractions
Position Type Permanent
Time Type Part-time
Posting End Date 6/2/2025

The Opportunity

Delaware North Australia at Lizard Island Resort has an opportunity for an experienced Guest Services Attendant to join a small team of professionals providing exceptional service on this breathtaking property. Located on the World Heritage Listed Great Barrier Reef, just over an hour's flight north east of Cairns, experience a tropical island with crystal clear waters, idyllic dive locations and powdery white beaches. As a talented and passionate hospitality professional you will assist us in delivering a premium customer experience in this amazing environment, engaging our guests from arrival to departure.

What you will do?

Welcome guests and complete Check-in and Check-out
Handle guest requests, inquiries and complaints effectively and efficiently
Maintain current knowledge of daily VIP's, hotel products, services, pricing and special promotional offers
Perform duties with a high level of positive guest service. Ensure that the guest is the first priority at all times - be pro-active with their needs
Liaising with various resort departments to ensure our guests experience the most memorable of experiences and the very highest levels of service
Coordinating guest arrivals & departures
More about you

Extensive hotel / resort front office experience
Guest and team focus
Exceptional interpersonal and communication skills
Demonstrated ability to organise and prioritise daily tasks and work with minimal supervision
Superior organisational and time management skills
Strong attention to detail
Experience using OPERA (PMS) system highly regarded
Who we are

Nestled within the Great Barrier Reef, Lizard Island is a sanctuary of natural beauty and tranquility. With just 40 rooms, suites, and villas set amid a 1,013-hectare National Park, visitors enjoy exclusive access to vibrant reefs and private beaches. At Lizard Island, you will create unforgettable memories for our guests in this breathtaking paradise.

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At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, ****** orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
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