Guest Services Representative

Who we are:

Best Western Plus Stoneridge Inn & Conference Centre is an established, family-operated, full-service hotel and conference centre. We have been proudly serving guests, corporate and private clients for over 25 years. Our diverse team of hospitality professionals are dedicated, show attention to detail and have a passion for helping create memorable moments for guests and clients.

We offer a stable work environment with upward growth potential, work/life balance and learning opportunities.

What’s in it for you?

Training and development opportunities

Comprehensive group benefits program (medical, dental) for full-time employees

Hotel discounts

Staff dining discounts

DUTIES AND RESPONSIBILITIES:

Follow night audit procedures.
Reservations, Check ins and Check out procedures.
Ensure that the front desk and lobby is clean and well organized.
Some tidy of meeting room during shift may occur
Resolves complaints and inquiries concerning service and facilities.
Ability to communicate with public, hotel staff and management in a professional manner.
Provide effective communication to all departments of guest activity.
Maintain a high level of professional appearance and demeanor.
Posts and files all charges to guest, master, and city ledger accounts.
Uses proper telephone etiquette.
Reports any unusual occurrences or requests to the Manager, Assistant Manager or Supervisor.
JOB REQUIREMENTS:

Must possess excellent Organizational , detail oriented & Communication skills both spoken & written
Computer experience, Hotel computer experience
Ability to multi task in this position
MUST HAVE OWN TRANSPORTATION (not on a bus route)Some tidy of meeting room during shift may occur
Resolves complaints and inquiries concerning service and facilities.
Ability to communicate with public, hotel staff and management in a professional manner.
Provide effective communication to all departments of guest activity.
Maintain a high level of professional appearance and demeanor.
Posts and files all charges to guest, master, and city ledger accounts.
Uses proper telephone etiquette.
Reports any unusual occurrences or requests to the Manager, Assistant Manager or Supervisor.