Guest Services Representative

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Guest services

Computer skills

Communication skills

Do you have experience in Guest services?
Education

High school diploma or GED
Languages

Multilingual

French

Bilingual

English

Do you know Multilingual?
 
Job details
Here’s how the job details align with your profile.
Shift and schedule

Weekends as needed

Night shift

Holidays
 
Location
Bankers Hall East, Calgary, AB T2P 4J8
 
Full job description
JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner.

WHAT YOU’LL BE DOING
Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations and promotional activities

Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service

Interact with shoppers and retailers in a courteous and efficient manner

Promote and sell shopping centre gift cards

Answer phone calls

Develop and maintain strong relationships with retailers and educate them about the centre's services

Assist guests by providing directions/information, answering questions, and performing other centre specific services

Maintain store knowledge about the different products, services, promotions and special events to be able to offer gift or store suggestions based on the shopper's needs

Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan

Participates in special projects and assumes other duties and responsibilities as assigned

Support the supervisor in certain administrative tasks (schedules, gift cards, etc)

Maintain and update the display of travel brochures

Update contacts and inventories for tourist brochures

WHAT WE’RE LOOKING FOR
High school education

Strong written and oral communication skills (both in French and English), multilingual skills, a plus

Computer skills

Positive attitude and a strong desire to provide excellent customer service

Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel

Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism

Conflict resolution/management skills

Must be friendly, approachable, proactive and solution focused

Flexible and able to work weekends, nights and holidays and for replacements

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.