Guest Services Supervisor

Team Leadership: Train, schedule, mentor, and supervise Guest Service Agents and Night Auditors.
Guest Interaction: Warmly welcome guests, provide personalized assistance, and resolve concerns diplomatically.
Operations: Use property management software to manage check-ins/outs, update hotel information, and generate reports.
Guest Service: Go above and beyond to exceed guest expectations and handle unique requests with creativity and professionalism.
Communication: Collaborate with other departments to ensure smooth operations and efficient service delivery.
Problem Solving: Handle complaints calmly and effectively, ensuring guest satisfaction.
Standards & Procedures: Develop and maintain Standard Operating Procedures and conduct daily team briefings.

Our Ideal Candidate

Has a true passion for guest service and takes pride in delivering exceptional experiences.
Is mature, responsible, and capable of working unsupervised, making sound business decisions independently.
Is skilled in training and mentoring junior team members.
Knows Ucluelet and the surrounding area to offer knowledgeable recommendations.
Is seeking a stable, long-term position in hospitality.

Qualifications

Minimum 2 years of hospitality experience in Guest Services or Front Desk roles.
Leadership experience in a hospitality setting.
Education in tourism or hospitality is an asset.

Skills

Exceptional customer service and leadership skills.
Strong communication abilities, both verbal and written.
Flexibility, patience, and a knack for multi-tasking.
Professionalism and calmness under pressure.

What We Offer

Competitive wage based on experience.
Comprehensive Medical, Dental, and Life Insurance benefits.
Associate rates for hotel stays.
Opportunities to volunteer and give back to the community.
Team enrichment events to foster connection and growth.
Financial support for relevant education and training.
Low-cost on-site housing, subject to availability.
An inclusive and welcoming work environment.

Set among old-growth cedars and the rugged shoreline of Vancouver Island, Black Rock Oceanfront Resort offers a unique work environment on the edge of Pacific Rim National Park, in the traditional territory of the Nuu-chah-nulth people. If you’re ready to lead a team and make every guest’s stay memorable, we’d love to hear from you!