HBK Consultant

General Information
Job Type
Permanent

Category
Customer Service

Business
PlaceMakers

Location
South Auckland

Job Reference
3++30

Posted Date
0+-Apr-2025

Closing Date
23-Apr-2025

Description
About the role:
You will be responsible for maximising the Heating, Bathroom, and Kitchen sales and the Showroom area by providing excellent service to our Trade and Retail customers at our Mount Wellington Branch. This includes helping customers find and select product, providing product knowledge, advice and completing all stock related tasks.
This is a permanent full-time role, working 40h Tuesday to Saturday.

Daily you will be responsible for –
You will build effective relationships with our Trade and Retail customers by offering product support, technical information, and interior design solutions.
You will be a people person thriving most when supporting our customers, so they get a winning in-store experience.
You will also play a vital part in direct sales with customers, getting orders pulled and ready for dispatch, and merchandising and maintaining aisles within the showroom.
You will discuss building materials, themes, colours, patterns, and room layout with a client and produce sketches and drawings based on what your client tells you he or she wants.
Consulting with clients via phone and email
Seeking out value-add solutions for internal and external customers

Skills and Experience:
We are looking for someone with a positive attitude and real team player. Be reliable and have a willingness to learn. You will need to be able to work independently as well as in a team environment. You will have great attention to detail as well as competent computer skills.
Proven Customer Service or Retail Sales experience, confident and be a clear and accurate communicator who can deal with challenging demands and time frames.
Experience in designing Kitchens, bathroom, laundry, flooring, and wardrobes would be ideal, but not essential!
You must be polite, professional and will be accommodating when assisting our customers.
We are looking for someone with a high standard of personal presentation and excellent verbal and written communication skills.
You will need to have excellent time management skills to meet tight deadlines and company targets.

Our Benefits:
Competitive hourly rate & Staff-buying privileges
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Employment Education Fund
Health & Wellbeing initiatives including an Employee Assistance Programme
Joining an inclusive and diverse team and company

Join Us:
We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.