Head | CIB Operations | Bank |15|25 yrs|

Head CIB Operation(Candidate should have ManagedTeam Size of Min 100)

Client _ Australian Based MNC bank

Location - Gurgaon

Shift Timing - 8 AM to 5 PM

It was Pleasure talking to you !!

As we spoke, please find below the Role Purpose Statement (RPS) for Head - C&IB Operations NICI:

Role Purpose:

- The Head of CIB Operations in the firm Innovation Centre India is responsible for leading a team of approximately 100 colleagues whose primary function is to service a cross section if CIB teams including but not limited to Trade Finance, Lending Administration, GORO, Cards and MAOS.

- The role will be accountable for establishing the CIB functions in India and growing the team including recruiting leaders and putting into place operational disciplines to ensure seamless service delivery to direct customers and stakeholders

- Management of a group of teams (Leader of Leaders) in the execution of core operational activities that support the lending and credit fulfilment services required for Corporate and Institutional customers.

- The CIBIO team play a key role in the C&IB lending value chain and the service they provide has a direct and real impact on customer satisfaction.

Key accountability:

- Responsible for the timely & accurate execution of all operational processes specific to role

- Safeguard the health, safety, well-being, and professional development of team members

- Proactively manage risk, meeting all control, policy, and compliance requirements

- Agent of change leading continuous improvement/transformation

- Operational Excellence - Active Operations Management and Performance Excellence disciplines employed as part of operating rhythm

Key Performance Indicator:

- Improvement in processing such that SLA's are met with an error rate/level or rework at or below threshold

- Increase in Team Engagement score and maintenance of/increase in Inclusion & Diversity measure vs. target

- Risk events are kept to a minimum and within the target level set. Any breaches in policy can be evidenced as addressed appropriately as they occur and with steps taken to prevent reoccurrence.

- Improvement initiatives are identified and delivered as planned.

- A highly effective team operating rhythm with leading use of AOM tools and practices as well as PE skills resulting in a well managed and highly productive team operating environment.

Key decisions:

- Implement operational practices to deliver service excellence

- Drive and embed strategic efforts to uplift banker/customer experience, lending compliance and enterprise control environment

- Contribute to investment decisions to improve productivity, compliance and NPS

Key Stakeholder Group:

- CIB onshore leaders

- Divisional Controls and risk and compliance functions

- Product functions

Experience:

- People management, including leader of leaders

- Coaching and capability building

- Understanding of drivers for team Inclusion, Diversity and Engagement

- Process improvement, Six Sigma certification an advantage

- Risk management, both financial and non-financial

- Good understanding of customer service/satisfaction

- Management to a financial and FTE plan to include planning/forecasting

Essential capabilities:

- 15 plus years of operational experience

- 15 plus years of specific corporate and institutional experience

- Large scale people leadership

- Strong communication skills

- Demonstrated ability to build a business model from start up phase

Other capabilities:

- Credit

- Process excellence and improvement

- Workforce management disciplines

Qualification Requirements: Business, finance, operations, or general management qualification