Head Host | Hostess

Job description
Company Description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Job Description

As our Head Host / Hostess, you will be the first and last point of contact for our guests, curating their journey with flair and elegance. From the warm "Bonjour!" to the heartfelt "À bientôt!", your role is to ensure that every guest leaves with a smile, feeling personally attended to and treated like family. You will also oversee the hostess team, orchestrating a seamless service that flows as smoothly as the finest glass of champagne.

Your key responsibilities will include:
• Greet every guest with poise and charm, making them feel instantly at home.
• Anticipate guest preferences, accommodate special requests, and ensure every detail is perfectly tailored to their needs.
• Overseeing daily operations of the hostess team, ensuring high standards of guest service and smooth communication with kitchen and service staff.
• Managing guest flow, waitlists, and table turnover to optimise service efficiency.
• Ensuring the hostess area is organised, welcoming, and fully stocked with menus and materials.
• Training the hostess team to maintain Sofitel's luxury service standards.
• Handle guest feedback with care and finesse, always seeking to enhance the experience.
• Assisting the Restaurant Manager with administrative tasks, including reservations, seating plans, and staff scheduling.
• Flexibility to work in a rota basis, including weekends and bank holidays.

Qualifications
• Previous experience as a Host / Hostess, preferably in a luxury or high-end hospitality environment.
• Previous supervisory or team leadership experience is a plus.
• Excellent interpersonal and communication skills and a natural talent for making people feel at ease.
• A passion for luxury hospitality and creating unique experiences.
• Proficiency in reservation systems and Microsoft Office.
• This is a full time permanent role, only candidates with fully flexible schedulles will be considered.
• Eligibility to work in the UK is mandatory.

Additional Information

Discover a world of unparalleled perks tailored just for you:
• Competitive Salary, service charge and a Loyalty Bonus of £1.300,00 per year.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Make a Difference with Corporate Social Responsibility and be a part of positive change.
• Social Events and Activities.

And that's just the beginning! Join us and let your professional journey be an unforgettable adventure!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit: https://careers.accor.com/