Head - Human Resources - Retail

Position Summary

The Head - HR will be responsible for providing strategic and operational leadership to the HR function, aligning human resource initiatives with business goals. This role encompasses responsibility for talent acquisition, learning & development, employee engagement, organizational development, compliance, compensation, HR technology, and culture transformation. The incumbent will act as a key advisor to the leadership team and foster an environment that upholds company values and supports business scalability.

Key Responsibilities

Strategic HR Leadership

- Lead the design and execution of the HR strategy, ensuring alignment with overall business objectives.

- Serve as a strategic advisor to leadership on all matters related to people, culture, and organizational effectiveness.

- Champion organizational transformation initiatives and drive a high-performance, inclusive work culture.

HR Operations & Compliance

- Oversee core HR functions including Recruitment, Payroll, Compliance, Employee Relations, L&D, Compensation & Benefits, and Performance Management.

- Ensure compliance with all relevant employment laws, regulations, and policies (Labour Laws, POSH, ESI, PF, Gratuity, etc.).

- Implement and regularly update policies in line with best practices and legal requirements, including data protection, equality, and health & safety regulations.

Talent Management & Development

- Develop a strong talent pipeline, succession plans, and programs for high-potential talent.

- Promote and implement learning & development strategies to upskill the workforce and future leaders.

- Encourage a culture of coaching and mentoring, working closely with senior leaders to guide career development.

Employee Engagement & Culture Building

- Lead initiatives that boost employee engagement, build motivation, and enhance welfare.

- Drive diversity, equity, and inclusion (DEI) initiatives, creating a culture of respect and belonging.

- Promote transparency and collaboration across departments, supporting a thriving open-door culture.

HR Analytics & Reporting

- Deliver reports on key HR metrics including headcount, attrition, payroll analytics, training effectiveness, and more.

- Provide actionable insights to management using data-driven approaches and HR dashboards.

- Monitor ROI of HR initiatives and present impact assessments to leadership.

Systems, Processes & Budget Management

- Lead the digital transformation of HR processes, integrating effective HRMS platforms.

- Establish strong HR governance and standard operating procedures (SOPs) across HR sub-functions.

- Plan and manage the HR budget, ensuring optimal utilization of resources.

Preferred Candidate Profile

- Master's degree in Human Resources / Business Administration / Organizational Development or related field.

- 12+ years of progressive HR experience, with at least 5 years in a senior HR leadership role, preferably in retail, fashion, or consumer-focused sectors.

- Strong understanding of labour laws, HR compliance, and modern HR tech platforms.

- Proven track record in strategic HR leadership, cultural transformation, and team development.

- Exceptional communication, stakeholder management, and decision-making skills.

- A proactive and empathetic leader who thrives in fast-paced and evolving environments