Head of BPO Delivery Team
- Category: BPO Jobs
- Location: Mumbai, Mumbai, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 21K to 27K
- Published on: 2025/09/27
Job Summary
We are seeking an experienced professional to lead our demand generation operations. The ideal candidate will have a strong background in BPO operations and quality management, with significant experience in demand generation.
The key responsibilities of this role include:
• Developing and implementing strategic plans to enhance operational efficiency
• Maintaining high standards of transactional quality and process excellence
• Monitoring and evaluating team performance to ensure targets are met
• Identifying and implementing best practices in BPO operations
To be considered for this role, you will need:
• At least 10 years of experience in BPO operations and quality management
• Significant experience within demand generation, particularly using the email channel
• Relevant qualification in Six Sigma or Lean methodologies
• Ability to relocate to a major Indian city
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