Head of Human Resources

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Head of Human Resources

CIMET
Jaipur, Rajasthan
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4 days ago
Full–time
PURPOSE OF THE POSITION

The Head of Human Resources is accountable to the Executive Country Leader who also holds a functional role of Head of Operations. The Head of Human Resources is responsible for Human Resources leadership and management across the whole organization including India and Australia. The remit includes the creation and development of all ongoing HR strategies, practices, policies and processes for the employee lifecycle and employee value proposition across all jurisdictions.

ORGANIZATIONAL CONTEXT

CIMET provides end-to-end comparison and signup of Energy and Telco plans through its online solution in a B2B and B2C environment. It presently caters to more than 25 Energy and Broadband Providers and has over 30 White label partners and other co-branded partners. This portfolio will expand over the next 18 months across financial services (cards, loans and insurance). The online comparison market is extremely crowded in Australia, with most comparators providing a light touch directory solution. CIMET saw this as an opportunity and developed a fully integrated online comparison and signup platform.

On 15 March 2024, CIMET decided to partner with iSelect who acquired a 4+% stake in CIMET Holdings. Moving forward, CIMET will use this investment from iSelect to expand into new verticals including Credit Cards, Home loans, Car loans, Personal loans, Life Insurance, Health Insurance, Pet Insurance among others. Additionally, CIMET has plans to expand into multiple geographies. CIMET today has around 120 team members, across Australia and India and will grow to over 200 over the next 2 years.

Strategy

▪ Lead the execution of departmental strategic plans

Policy

▪ Support Executive Leadership in policy setting and review

Processes

▪ Support Executive Leadership in defining and clarifying key business processes.

▪ Work collaboratively with other functions to ensure effective execution of business processes as per defined accountabilities, inter-dependencies and handover points.

▪ Proactively identify continuous improvement opportunities and lead their execution within respective functions

Operations

▪ Support Executive Leaders in developing annual operational plans for respective departments.

▪ Plan and direct the execution of functional operations to deliver agreed targets.

▪ Monitor operational performance of respective function and develop reports for Executive

Leadership

▪ Proactively identify issues & roadblocks for effective operational performance and work with other functions to resolve them while keeping Executive Leadership informed of the progress.

▪ Support Executive Leadership’s decisions on key business matters by providing impactful insights from respective functional areas.

▪ Support Executive Leadership in ensuring optimal resource allocation and optimization

Risk & Compliance

▪ Ensure that all operational activities in the respective functions are 100% compliant.

▪ Proactively identify critical operational risks and work with Executive Leadership to resolve them

Building External Relationships

▪ Build and maintain strong working relationships with key vendors and service providers and government authorities

Capability Building

▪ Actively undertake self-development.

▪ Coach, guide and develop next level managers and frontline employees along the key capabilities identified for CIMET.

▪ Create the right environment for their team members to develop and grow

Culture & Engagement

▪ Create a motivating and collaborative working environment throughout the organization.

▪ Maintain positive & collaborative working relationships with other departments, functions and teams.

▪ Ensure high levels of employee engagement across the whole organization.

Accountability:-

Description

1. Execute departmental strategic plans

▪ Support Executive Leadership in development of departmental strategic plans.

▪ Lead the execution of departmental strategic plans.

2. Assist Executive Leadership in setting policies and processes

▪ Support Executive Leadership in policy setting and review.

▪ Support Executive Leadership in defining and clarifying key business processes.

3. Lead the delivery of functional operations in HR Department

▪ Support Executive Leaders in developing annual operational plans for the HR Department.

▪ Plan and direct the execution of functional operations to deliver objectives and targets.

▪ Lead the HR activities including;

o Headcount planning, reviews, approvals and implementation

o Prepare and distribute Monthly Management Report AND Bimonthly Board Reports for HR.

o Conduct regular meetings with CIMET Leadership teams.

o Accurately obtain and provide advice and information to all staff on HR related matters including legislation and best practice.

o Monitor and record CIMET activities related to HR.

o Provide statistical data and analysis to CIMET Leadership.

o Oversee and as needed manage return to work programs, where employees have injured themselves while at work.

o Manage the CIMET Engagement and Alignment Programs.

o Establish, implement, operate and maintain appropriate HR Management practices, policies, procedures, systems, engagement and training programs.

o Management of all HRIS and HR related knowledge management aspects to provide access and support to all stakeholders.

o Collaborate with other staff in the development of HR management systems.

o Promote the use of systems, coach and train managers and staff in their use, monitor compliance and user feedback.

o Coordinate or deliver (as applicable) training associated with management systems within CIMET.

▪ Drive the organization’s Vision, Values and Culture and lead the employee alignment and engagement including;

o Establish organization objectives, policies and programs, set standards and targets in relation to People and Culture.

o Lead and develop a culture that enables employees to perform in accordance with the Organization’s Vision and Values.

o Develop complementary strategies to assist with strategic projects and initiatives.

o Demonstrate visible leadership in vision, values and culture, including encouraging others in leadership roles.

o Improve management and employee communications, including mediating in disputes and advising managers on how to implement personnel policies.

▪ Promote, encourage and assist best practice in HR including;

o Promote and encourage all staff to comply with HR policies, procedures and established management systems.

o Recognize and positively reinforce good behaviour.

o Assist staff in understanding compliance.

o Effectively communicate information about CIMET management systems.

o Consult widely, receive feedback and adapt approach as required.

▪ Lead and drive all recruitment activities including:

o Recruitment policies and processes

o Manage the TAM team and drive performance as per defined parameters.

o Monitor, review, approve and report on manpower as per defined manpower planning and in accordance with finance requirements.

▪ Lead the Performance Management and Development activities including;

o Lead performance management, talent assessment and effective labour relationships.

o Establish, train staff and monitor effectiveness of performance management program at CIMET.

o Support employee training and development strategies and programs when requested.

o Assist managers and staff in the development of CIMET employees including;

o Training needs analysis

o Research training courses and providers

o Assist in management of training delivery.

o Implement development programs for Management.

4. Monitor and manage functional performance

▪ Prepare and manage functional budget.

▪ Monitor operational performance of the function and develop reports for Executive Leadership.

5. Build and maintain external relationships

▪ Build and maintain strong working relationships with key vendors and service providers.

6. Build a capable and engaged function

▪ Build and maintain an effective and capable team.

▪ Manage performance of functional team.

▪ Create a positive, motivating and collaborative working environment throughout the function.

▪ Ensure functional engagement.

7. Manage risk and compliance and ensure HSEQ

▪ Manage operational risk in all HR activities.

▪ Ensure that all operational activities in the function are compliant.

▪ Proactively identify critical operational risks and work with Executive Leadership to resolve them.

8. Culture & Engagement

▪ Create a motivating and collaborative working environment throughout the organization.

▪ Maintain positive & collaborative working relationships with other departments, functions and teams.

▪ Ensure high levels of employee engagement across the whole organization.

+. Other Duties

▪ Oversee the manage the Australian and Indian Office Coordinators and Executive Assistants and ensure team engagement.

Experience:

▪ At least 10+ years’ experience in Human Resources management positions including at least 3 years’ experience leading Human Resources departments and functions that reporting into C-suite.

▪ Proven track record in managing operations on a similar scale or start up functional role.

▪ Proven record in developing strategies that assist in driving cultural and performance change.

▪ Specific experience in HR Management in tech or sales environments is desirable.

▪ Experience in implementing management systems in dynamic organizational environments.

▪ Experience in a variety of management systems