Head of Operations

Full job description
Role: Head of Operations

Location: Birmingham B31

Company

Our client is a leading specialist in aluminium construction solutions, with over 50 years of expertise in the industry. With a presence in 40 countries and a team of more than 2,800 professionals, they are committed to sustainable innovation and cutting-edge technology.

As a family-driven business, they are dedicated to creating a healthier, more sustainable built environment. Continuously pushing boundaries, they develop high-quality, future-proof building solutions that set new industry standards.

Their vision—"Together for Better"—drives their mission to shape the buildings of tomorrow.

Their Values

#daring. They are innovative entrepreneurs.

#caring. They take responsibility.

#passionate. They give the best of themselves.

#united. They feel like a real family.

Purpose of the Role

The main focus of this role is to lead and be accountable for the Operations function, driving excellence across customer service, supply chain, quality, warehouse and transport operations while ensuring efficiency, quality, and customer satisfaction. The post holder will be expected to foster a culture of continuous improvement, digitalisation, and health & safety best practices to enable Reynaers Aluminium UK to achieve its growth targets while maintaining profitability and service excellence.

Responsibilities

Leadership & Strategy

Lead and develop the Operations team, ensuring high performance, engagement, and alignment with company values.
Drive the "Customer at the Heart" philosophy across operations, ensuring customer needs are met effectively and efficiently.
Develop and implement operational strategies to support business growth, profitability, and customer service excellence.
Report regularly to the Managing Director on operational performance, risks, and improvement plans.
Performance & Continuous Improvement

Monitor, analyse, and improve operational KPIs, including turnover per warehouse operative, total complaints, key range availability, DSI, DRI, QIT, stock days, depreciation, picking errors, warehouse damage, stock accuracy and health & safety.
Ensure high standards of service to internal and external customers through streamlined processes and digital initiatives.
Identify and implement continuous improvement initiatives using lean methodologies and best practices.
Enhance data-driven decision-making through robust reporting and analytics.
Customer Service & Fulfilment

Ensure a seamless customer journey by improving response times, reducing order errors, and maintaining service quality.
Establish proactive customer engagement, including visits where necessary, to strengthen relationships and address concerns.
Oversee the effective management of customer complaints, ensuring timely and professional resolution.
Warehouse, Supply Chain & Logistics

Ensure optimal warehouse operations, including facilities, stock management, fulfilment processes, and resource allocation.
Drive improvements in warehouse efficiency, safety, and compliance with legal and company standards.
Oversee haulage and transport operations, ensuring timely, safe, and cost-effective delivery of goods.
Maintain high levels of housekeeping and adherence to safety protocols within the warehouse.
Collaborate effectively with the Forster UK team with a #united and “Together For Better Approach”.
Health, Safety, & Compliance

Promote and enforce a strong health & safety culture across all operations.
Ensure compliance with all legal, quality, and environmental regulations.
Lead risk evaluation, near-miss reporting, and continuous improvements to safety procedures.
People Development & Team Management

Lead, mentor, and develop the team, fostering a high-performance culture.
Ensure training and development programs are in place to build capability and technical competence.
Develop clear performance expectations and provide regular feedback, coaching, and support.
Ensure structured induction plans are implemented for new team members.
Financial & Resource Management

Manage operational budgets effectively, ensuring cost efficiency without compromising service levels.
Drive resource planning, ensuring the right staffing levels to meet demand.
Balance flexibility with cost control to optimise warehouse and supply chain operations.
Skills / Qualifications

Strong leadership and people management experience, with a track record of developing high-performing teams.
Excellent operational and strategic planning capabilities.
Proven experience in customer service, supply chain, warehouse, or logistics management.
Strong analytical skills with the ability to interpret data and drive improvements.
Strong communication and stakeholder management skills, with a customer-first mindset.
Ability to drive digitalisation and process optimisation within operations.
Desirable Skills

Lean/Six Sigma or other continuous improvement methodology experience.
Health & Safety expertise in an operational environment.
Background in aluminium, construction, or manufacturing industries is a plus.
Job Types: Full-time, Permanent

Benefits:

Company car
Company pension
Free parking
On-site parking
Schedule:

Monday to Friday
Application question(s):

Do you have Lean/Six Sigma or other continuous improvement methodology experience?
Do you have Health & Safety expertise in an operational environment?
Do you have experience of all operational things including KPI's and (OTIF)
Have you got experience from working for a company’s own operation?
Do you drive and have your own transport?
Do you have eligibility to live and work within the UK without relying on VISA Sponsorship?
Do you have a background in aluminium, construction, or manufacturing industries?
Work Location: In person