Head of Operations

Location
Canberra ACT 2600
 
Benefits
Pulled from the full job description
Employee assistance program
Health insurance
 
Full job description
Head of Operations for Defence Services, Australia


Join our growing Defence Services organization as Program Manager and head the delivery of high-quality services to our C4I customers, oversee multiple projects and drive growth. This is your unique opportunity to leverage your extensive project and leadership experience while effectively collaborating and managing stakeholders within an agile and high-tech environment.


Join Systematic – a market-leading and international software company

Our new Program Manager for the APAC Constellation service team in Australia will be part of our expanding Defence Services organization and a key member of the management team in the APAC Constellation which is responsible of executing delivery projects in Australia and our Asian markets. The role is based in Canberra and will report directly to the Vice President of Defence Services in Denmark.


One-of-a-kind leadership role with overall responsibility for project delivery and implementation

As Program Manager for our APAC Constellation services team, you will head project operations and oversee multiple projects simultaneously. The projects involve deploying our SitaWare and Iris product suites into our customers organisation, offering training services, technical support for military exercises, providing guidance for optimal product use and conducting quality assurance around our solutions.


You will participate in the negotiation of contract and contract changes, support the preparation of business plans, proposal work statements and specifications, operating budgets, financial terms/conditions of contract and work with internal global stakeholder aligning and reporting on Defence operations and broader strategic initiatives. You will also act as customer contact for program activities, co-leading program review meetings with customer to discuss cost, schedule and technical performance.


While having the overall responsibility for the delivery and implementation of our Defence product suites, you will also:

ensure delivery on agreed scope, schedule and quality, while maintaining and developing the long-term customer relationship
drive business development, including creating and scoping solutions, estimating and writing proposals
have people and line management responsibility, including recruitment, development and retention
together with our business development, expand and extend our engagement on new and mature markets

You can expect approx. 30 days of travel a year, domestic as well as international.


Leadership, customer-centric mindset, and stakeholder management

To succeed in this role, you have solid experience with delivery of complex software projects. You have experience from a customer-facing role and have successfully managed and navigated in complex stakeholder landscapes and business environments, ideally in a global context.


You have a strong commitment to understand and meet customer needs, along with a customer-focused approach and a proven ability to build and maintain lasting customer relationships.


You have experience in leading other leaders and you will have full responsibility for APAC Constellation service team in Australia and be the line manager for other managers and senior engineers - so leading, coaching, motivating and developing your team comes natural to you.


As a leader you are known for prioritizing results, demonstrating clear and decisive leadership and you excel at building and developing your team; foster collaboration among colleagues, and drive organizational growth.


What we are also expecting:

Extensive background in project management, with a proven ability to deliver projects on scope, within quality standards, and within budget constraints.
Skilled in managing stakeholders as well as strong expertise in planning and reporting.
Bachelor’s degree or higher in any numerate/scientific discipline.
5+ years work experience in a similar role in IT industry.
Equivalent qualifications to PMI/PMP, PRINCE2, or IPMA Level B/C.
Excellent English skills, both oral and written.
Experience with the Defence industry is a plus.

NV1 Security Clearance

To work within our Defence business unit you must hold (or be able to obtain) and maintain a Defence NV1 security clearance. Please check your eligibility and read further on the clearance process at https://www.defence.gov.au/security/clearances.


About Systematic
Systematic is a fast-growing international software company with more than 1200 employees across 15 offices in 13 countries. We develop and support software solutions making it simpler for the users to make critical decisions. Our goal is simple: To improve the world with exceptional software.


Our Defence business delivers C4I software and military interoperability solutions to militaries worldwide, helping users in more than 50 countries make decisions in critical situations. People matter to us.


Systematic offers

We believe in building mutually beneficial long-term relationships both with our clients and employees. Benefits include:

Attractive remuneration.
Modern office
Generous training and development including access to education assistance.
Monthly health insurance allowance.
Life and income protection insurance (capped).
Employee Assistance Program (EAP) for you and your family.
Two weeks paid Defence Reservist leave.

The successful applicant will be required to undergo background checks, including qualifications and police checks.


How to Apply
Please submit your cover letter and CV outlining your qualifications and experience by pressing "Apply Now".

We look forward to receiving your application!


Please be aware that response times may be longer due to summer holidays.


Since we wrote our first line of code in 1985, privately owned Systematic A/S has grown to an international software house with more than 1.200 employees representing 27 different nationalities working at offices in 11 countries and with customers all over the world. Our goal is simple: To improve the world with exceptional software. We deliver software and system solutions for customers within the public sector, the health sector, the defence sector, the police, the financial sector and the service sector, and we have more than one million users worldwide. We work on a foundation of trust, where we have freedom and responsibility to make decisions in our daily lives. We are dedicated to making a difference, and dare to challenge technology, each other and ourselves. As a new employee at Systematic, you will be welcomed by helpful colleagues, and you can look forward to both a mentor scheme and all the support you need. Together, we can develop and fulfil your potential and make Systematic even better.

Location: Canberra, AU, ACT 2600
Business Unit:
Division: Defence Service Delivery
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