Head of Operations (General Insurance | CTC- 24 LPA)

Role Title Head - Operations

Primary Location - Vidyavihar

Reports To - Director

Direct Reports - 4

#Insurance Experience Mandatory#

Key Accountabilities:

Operational Leadership:
• Oversee daily operations, including underwriting, policy issuance, customer service, and claims management.
• Develop and implement operational strategies to enhance efficiency, scalability, and customer experience.
• Establish and monitor key performance indicators (KPIs) to ensure operational excellence.

New Product Development and Launch:
• Collaborate with product development, actuarial, and marketing teams to design and implement innovative insurance products.
• Ensure seamless integration of new products into existing operational workflows.
• Develop go-to-market strategies and operational plans for successful product launches.
• Stay updated on market trends and customer needs to identify opportunities for product diversification.

Underwriting Excellence:
• Lead underwriting operations to ensure risk assessment aligns with company policies and profitability goals.
• Develop and implement underwriting guidelines, policies, and workflows.
• Monitor underwriting quality and ensure compliance with regulatory standards.
• Leverage data analytics to refine underwriting practices and improve risk assessment models.

Process Improvement and Technology Adoption:
• Drive process optimization initiatives across underwriting, policy administration, and claims to reduce costs and improve turnaround times.
• Lead automation and digital transformation projects to enhance operational efficiency and accuracy.
• Partner with IT teams to ensure operational systems meet business needs and regulatory requirements.

Team Leadership and Development:
• Build and lead a high-performing operations team, ensuring continuous learning and development.
• Foster a culture of innovation, collaboration, and customer-centricity.
• Establish succession planning and talent management strategies.

Regulatory Compliance and Risk Management:
• Ensure compliance with all regulatory requirements related to underwriting and operational processes.
• Identify operational risks and implement mitigation strategies.
• Serve as a key point of contact for audits and regulatory inquiries.

Customer - Liaising with Branches, Insurer and Assistance Company.

Communication - Email and phone communication

Technical Capability - MS office, Basic email and Internet

Experience:
• 12+ years of experience in insurance operations, underwriting, or product management, with a minimum of 5 years in a leadership role.
• Proven experience in developing and launching new insurance products.
• Deep understanding of underwriting principles and regulatory frameworks.

Skills:
• Strong leadership and people management abilities.
• Expertise in operational process design and improvement.
• Analytical mindset with proficiency in data-driven decision-making.
• Excellent communication and stakeholder management skills.
• Proficiency in insurance software and digital tools.

Qualification:
• Bachelor’s degree in Business Administration, Insurance, Actuarial Science, or a related field (MBA preferred).

Competencies:

Results Orientation
• Strategic and innovative thinking
• Results-driven and customer-focused approach
• Strong ethical and compliance orientation
• Adaptability to industry trends and market dynamics

Customer Focus

Collaboration and Teamwork

Technical Capability
• Insurance background required.

Personal effectiveness and accountability
• Quick assistance.
• Service Delivery